MJW Posted July 6, 2023 Share Posted July 6, 2023 Managed to book two rehearsal tickets for Nutcracker without too much difficulty though the system was quite slow. Managed to get tickets in the stalls circle. Will book performances when I get home from work. Link to comment Share on other sites More sharing options...
Geoff Posted July 6, 2023 Share Posted July 6, 2023 Same as others I had bouncing waiting time (in my case 4 minutes to 1 minutes to 2 minutes and then back to 4) But there was also a special ROH comedy moment: the very first screen to come up (before the waiting room) was a card saying I had exceeded my ticket limit. This before I had booked anything. Hilarious, well done ROH, always good to get the customers laughing. Also my Opera browser was refused, repeatedly saying that I was using wrong email/password (although both were of course identical to those which got me in via whatever Microsoft is calling its browser this month). Anybody got a view on that? 2 Link to comment Share on other sites More sharing options...
Beryl H Posted July 6, 2023 Share Posted July 6, 2023 The ticket limit nonsense happened to me a few months ago, I had to install the Firefox browser and this worked, the ROH is the only website I cannot get on Microsoft Edge which I prefer. 1 Link to comment Share on other sites More sharing options...
Blossom Posted July 6, 2023 Share Posted July 6, 2023 I was told by ROH tech to use an incognito browser for all of these issues and it works well. Otherwise everything operates well on my mobile. 1 2 Link to comment Share on other sites More sharing options...
MJW Posted July 6, 2023 Share Posted July 6, 2023 I've just made my initial bookings and may book for a further Nutcracker as and when we know who will be performing Hans-Peter/Nutcracker and Clara! 1 Link to comment Share on other sites More sharing options...
Linnzi5 Posted July 6, 2023 Share Posted July 6, 2023 (edited) Had a wait of 12 minutes this morning but no bouncing around. Managed to book all I wanted, though not the ticket I had wanted for DQ Friends rehearsal. I have got a standing circle one, so not a seat at all! Never stood before, so this will be a first. For £6, I'm not complaining! Alas, I was unable to attend any other Friends rehearsals, as they are not at times I can go. Edited July 6, 2023 by Linnzi5 Link to comment Share on other sites More sharing options...
Geoff Posted July 7, 2023 Share Posted July 7, 2023 16 hours ago, Blossom said: I was told by ROH tech to use an incognito browser for all of these issues and it works well. For those puzzled by the "incognito" jargon I found a useful article here: https://www.computerworld.com/article/3356840/how-to-go-incognito-in-chrome-firefox-safari-and-edge.html 3 1 Link to comment Share on other sites More sharing options...
MildConcern Posted July 11, 2023 Share Posted July 11, 2023 Friends and Young Friends booking this morning... I cannot for the life of me book anything as I keep running into the "exceed ticket limit" message despite having nothing in my basket. Now have been on hold with box office for 20 minutes. Most unimpressed. 1 Link to comment Share on other sites More sharing options...
Rob S Posted July 11, 2023 Share Posted July 11, 2023 Worst booking opening day EVER!!! Lost all my tickets I had in my basket 1 Link to comment Share on other sites More sharing options...
bridiem Posted July 11, 2023 Share Posted July 11, 2023 Just now, MildConcern said: Friends and Young Friends booking this morning... I cannot for the life of me book anything as I keep running into the "exceed ticket limit" message despite having nothing in my basket. Now have been on hold with box office for 20 minutes. Most unimpressed. Same here (and I was using Incognito mode having had this message initially in Chrome). Will try again. Link to comment Share on other sites More sharing options...
Bruce Wall Posted July 11, 2023 Share Posted July 11, 2023 Shocking .... Outraged .... but not I suppose surprised .... Had booked 21 tickets so far - after much 'hanging' about ... Got Error 500 - had already had ticket limit ... went to pay for what I had booked and all that came up was the donation key. Fat chance that. Tried again - everything had disappeared. Again - Error 500. You've outdone yourself ROH. 5 Link to comment Share on other sites More sharing options...
J_New Posted July 11, 2023 Share Posted July 11, 2023 (edited) Same for me - complete shambles. Tickets lost. Regular punter almost lost ...... Edited July 11, 2023 by J_New Added 'almost' because I can't see me actually walking away 1 Link to comment Share on other sites More sharing options...
bridiem Posted July 11, 2023 Share Posted July 11, 2023 I think I MIGHT have been able to book 1 ticket for DQ, but I won't be sure until/unless I receive the email. All other attempts to book failed. What a load of ....... 1 Link to comment Share on other sites More sharing options...
MissEmily Posted July 11, 2023 Share Posted July 11, 2023 I am SO upset. With my baby due mid-November my mum and I were going to have one last hoorah watching Don Q in our usual seats (W58 and 59 Upper Amphi) on 16th Oct. Like members above, I had the tickets in my basket and when I turned down the kind offer to donate, everything disappeared. I immediately went back in but of course was told I’d exceeded my ticket limit. Now they’ve gone and we’re looking at spending triple for no improvement in view, which I refuse to do. How can an institution like the ROH not have sorted something as fundamental as their booking system? 8 Link to comment Share on other sites More sharing options...
MildConcern Posted July 11, 2023 Share Posted July 11, 2023 I think I have now been successful. Despite only being able to start putting tickets into my basket at 9:30, most of the seats I wanted were still available, which indicates that most people were also struggling. This still wiped out a good hour of my working morning, when the entire ordeal should have been over in 10 minutes! 1 Link to comment Share on other sites More sharing options...
Guest oncnp Posted July 11, 2023 Share Posted July 11, 2023 6 minutes ago, MissEmily said: I am SO upset. With my baby due mid-November my mum and I were going to have one last hoorah watching Don Q in our usual seats (W58 and 59 Upper Amphi) on 16th Oct. Like members above, I had the tickets in my basket and when I turned down the kind offer to donate, everything disappeared. I immediately went back in but of course was told I’d exceeded my ticket limit. Now they’ve gone and we’re looking at spending triple for no improvement in view, which I refuse to do. How can an institution like the ROH not have sorted something as fundamental as their booking system? Have PM'ed you Link to comment Share on other sites More sharing options...
LinMM Posted July 11, 2023 Share Posted July 11, 2023 This always seems to happen in the first couple of hours of a big booking opening day like today. I don’t think their system seems to be able to cope with a lot of people booking at once! So far (touch wood) I’ve never had a problem but then I’m a bit of a dinosaur and only book one ticket at a time which takes longer and is a bit pfaffier going in and out of site all the time but at least the site does seem to be able to cope with that so perhaps a bit if a dinosaur like me! Anyway will see what happens on 2nd August but it all does sound a bit dire at the moment reading all these comments! 1 Link to comment Share on other sites More sharing options...
bridiem Posted July 11, 2023 Share Posted July 11, 2023 I tried and failed on my phone, but eventually got in via Chrome on my laptop, not Incognito, and managed to book 2 more tickets so thought I'd better see if I could check out successfully, which I could. So I then booked the other tickets I wanted, though the actual seats I wanted had mainly gone. If the system can't cope with mass bookings at the given booking time, it's not fit for purpose. 7 Link to comment Share on other sites More sharing options...
bridiem Posted July 11, 2023 Share Posted July 11, 2023 (edited) 13 minutes ago, MissEmily said: I am SO upset. With my baby due mid-November my mum and I were going to have one last hoorah watching Don Q in our usual seats (W58 and 59 Upper Amphi) on 16th Oct. Like members above, I had the tickets in my basket and when I turned down the kind offer to donate, everything disappeared. I immediately went back in but of course was told I’d exceeded my ticket limit. Now they’ve gone and we’re looking at spending triple for no improvement in view, which I refuse to do. How can an institution like the ROH not have sorted something as fundamental as their booking system? They may have 'gone' because you originally reserved them - might it be worth trying again since it seems to be working now? Edited July 11, 2023 by bridiem 1 Link to comment Share on other sites More sharing options...
MissEmily Posted July 11, 2023 Share Posted July 11, 2023 Update: after much refreshing the tickets came back! 🥳 They must have still been “in my cyber basket” despite having disappeared in reality. So I now have exactly what I wanted an hour and two minutes ago. Thank goodness I’m not at work today 🤷🏻♀️ Thank you @oncnp for offering to help me out! 6 Link to comment Share on other sites More sharing options...
cackles Posted July 11, 2023 Share Posted July 11, 2023 The most stressful booking experience ever! After getting a message to say I had a 30minute wait in the queue I finally managed to buy what I wanted but it ended up taking over an hour - ridiculous! 2 Link to comment Share on other sites More sharing options...
Bruce Wall Posted July 11, 2023 Share Posted July 11, 2023 Got my tickets - after waiting for the ones I had already booked to be returned unto their cyber space - bar one which was taken up by someone else in the interim understandably. Feel like they should PAY ME to be a FRIEND given the major frustration levels they have levied for oh, so many. The service - as ever - speaks for itself. 10 Link to comment Share on other sites More sharing options...
Amanda Liu Posted July 11, 2023 Share Posted July 11, 2023 1 hour ago, Rob S said: Worst booking opening day EVER!!! Lost all my tickets I had in my basket Same here! 1 Link to comment Share on other sites More sharing options...
capybara Posted July 11, 2023 Share Posted July 11, 2023 19 minutes ago, Bruce Wall said: Got my tickets - after waiting for the ones I had already booked to be returned unto their cyber space - bar one which was taken up by someone else in the interim understandably. Feel like they should PAY ME to be a FRIEND given the major frustration levels they have levied for oh, so many. The service - as ever - speaks for itself. What 'service' are you thinking of exactly, Bruce? 😨 3 Link to comment Share on other sites More sharing options...
San Perregrino Posted July 11, 2023 Share Posted July 11, 2023 Total disaster of frozen queue in Chrome Waiting time in queue bouncing from 8 to 17 to 10 to 12 minutes then nothing Signed out, signed in again Even worse in incognito mode with Exceeded Ticket Limit message when I hadn’t yet bought anything Then Error Message instead of basket 20 mins wait to speak to Box Office to be told that Alex Beard’s reassurance that there would never be another dogs dinner at Friends booking time was incorrect and with some 2000 people trying to access the system and book at the same time it was normal to expect technical difficulties. Hmmm 1 Link to comment Share on other sites More sharing options...
bridiem Posted July 11, 2023 Share Posted July 11, 2023 Just now, PeterS said: 20 mins wait to speak to Box Office to be told that Alex Beard’s reassurance that there would never be another dogs dinner at Friends booking time was incorrect and with some 2000 people trying to access the system and book at the same time it was normal to expect technical difficulties. Hmmm That is outrageous. It is not normal - for years, there were no technical difficulties. (And the last few booking times, for me at least it worked fine.) What sort of system is it where you expect it not to work as intended?? (And does Alex Beard know that he was wrong?). 2 Link to comment Share on other sites More sharing options...
Rob S Posted July 11, 2023 Share Posted July 11, 2023 Now managed to get six tickets on my phone by Firefox but PC on Chrome still showing 500 Error 1 Link to comment Share on other sites More sharing options...
Guest oncnp Posted July 11, 2023 Share Posted July 11, 2023 Oh, you mean there's a problem? ROH finally got a clue ALERT (11/07/23 10:00 BST) We are currently experiencing intermittent issues with ticket purchasing. If you encounter an error, please try again after a short while. We apologise for the inconvenience caused. Link to comment Share on other sites More sharing options...
J_New Posted July 11, 2023 Share Posted July 11, 2023 Finally got my 2 tickets - I'm on a Mac, and Chrome worked where Safari was still showing 500 Error. Don't know if that info helps anyone. 1 Link to comment Share on other sites More sharing options...
Rob S Posted July 11, 2023 Share Posted July 11, 2023 I now have Chrome working on a PC....just no places in 'my area' for various Don Q casts I want to see Link to comment Share on other sites More sharing options...
Bruce Wall Posted July 11, 2023 Share Posted July 11, 2023 1 hour ago, oncnp said: Oh, you mean there's a problem? ROH finally got a clue ALERT (11/07/23 10:00 BST) We are currently experiencing intermittent issues with ticket purchasing. If you encounter an error, please try again after a short while. We apologise for the inconvenience caused. Too little; too late .... Should we be surprised? Neva! Link to comment Share on other sites More sharing options...
Sim Posted July 11, 2023 Share Posted July 11, 2023 4 hours ago, bridiem said: That is outrageous. It is not normal - for years, there were no technical difficulties. (And the last few booking times, for me at least it worked fine.) What sort of system is it where you expect it not to work as intended?? (And does Alex Beard know that he was wrong?). Bring on AI..... Link to comment Share on other sites More sharing options...
Mary Posted July 11, 2023 Share Posted July 11, 2023 (edited) Sympathies to all. I have had all these issues in the past 2 booking series, but this one was the worst and very stressful, especially as I was getting tickets for someone else and it was important, plus, I was away from home, and also, had a bus to catch! When I am told things like 'Oh use a different browser ....try this, try that, blah de blah' I get a bit restive. I don't have to think about this sort of thing when I look at the ROH website, see what's on, search for things etc - so why, when I book tickets, do I have to call in techincal experts? it should just - work. It used to. I emailed ROH to this effect last year and will do so again, - come on ROH, I have supported you through it all but you try my patience. Edited July 11, 2023 by Mary 7 Link to comment Share on other sites More sharing options...
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