JohnS Posted June 14, 2022 Share Posted June 14, 2022 Not the easiest booking experience this morning as it took me some time to make a number of bookings and then in trying to get my credit card verification I ended up exceeding the 30 minutes and was out of time. [That was largely my fault as I hadn’t got round to using a new credit card.] Fortunately I was able to try again, secured all the tickets I’d previously put in my basket, and made sure I had sufficient time by splitting my order in two. There were a couple of wrinkles. I found I was having to refresh the page when booking for more than one performance as I’d often get ‘tickets not on sale’ messages. I also found I was having to scroll through the lengthy ‘What’s on’ each time I was booking a ticket when I thought there used to be short cuts from my basket to the production and other dates although I readily concede It may well be my lack of IT nous. The final oddity was that some of the performance times seemed to be an hour out when looking at the information included in the basket - eg a Mayerling showing as 8pm when it’s 7pm. But the times are correct in the email confirmation. 3 Link to comment Share on other sites More sharing options...
bangorballetboy Posted June 14, 2022 Share Posted June 14, 2022 I had no issues with booking this morning (over 40 performances/events), other than one event not being on the system and having to split the overall order into two sessions as at 20 minutes I was nervous that I wouldn't finish in 30 minutes (I probably would have done but better to be safe!). I used the back button in my browser to go back to book multiple shows as, unlike the old system, I didn't get "stuck" on a booking page reloading. I found the new calendar very useful as the month navigation function is pinned to the top of the screen. I was using Safari on my iPad. 3 Link to comment Share on other sites More sharing options...
JohnS Posted June 14, 2022 Author Share Posted June 14, 2022 Many thanks bangorballetboy - I’ll try your suggestions as a test and hope I remember what works best for Winter. Link to comment Share on other sites More sharing options...
JennyTaylor Posted June 14, 2022 Share Posted June 14, 2022 A bit of a nightmare trying to book tickets this morning. Finally, after changing browsers and accessing the ticket options via my Friends' page, it finally recognised me and stopped giving technical errors. In the meantime, I tried phoning the Box Office, but was continually on hold. Oh the joys.................... Link to comment Share on other sites More sharing options...
JohnS Posted June 14, 2022 Author Share Posted June 14, 2022 1 hour ago, JennyTaylor said: Oh the joys... I hope after all the the struggles you got the tickets you wanted. I think my poor broadband might also have conspired against me as I didn’t receive my email credit card verification code for several minutes. Had it come through straight away I’d have been able to pay for my original basket and not had to go through the rigmarole of rebooking all my lost tickets. Next time I’ll certainly look to check out when there’s 10 minutes left. 1 Link to comment Share on other sites More sharing options...
annamk Posted June 16, 2022 Share Posted June 16, 2022 Does anyone have a problem booking the New Lost Dog production ? I keep getting told it is not yet on sale even though it is in the new booking period. I've tried different browsers, clearing my history, logging in and out all to no avail. Link to comment Share on other sites More sharing options...
bangorballetboy Posted June 16, 2022 Share Posted June 16, 2022 20 minutes ago, annamk said: Does anyone have a problem booking the New Lost Dog production ? I keep getting told it is not yet on sale even though it is in the new booking period. I've tried different browsers, clearing my history, logging in and out all to no avail. This is what the production page says: View priority booking dates General: 27 July 2022, 9am Friends: 5 July 2022, 9am Young Friends: 5 July 2022, 9am Friends+: 28 June 2022, 9am Supporting Friends: 21 June 2022, 9am Premium 1 Friends: 21 June 2022, 9am Premium 2 Friends: 21 June 2022, 9am Still no sign of the RB In Class on the main stage on 16 December... Link to comment Share on other sites More sharing options...
annamk Posted June 16, 2022 Share Posted June 16, 2022 Ah I missed that thank you. Confusing to have different priority booking dates to the other productions ! 1 Link to comment Share on other sites More sharing options...
Guest oncnp Posted June 24, 2022 Share Posted June 24, 2022 (edited) On 16/06/2022 at 09:48, annamk said: Does anyone have a problem booking the New Lost Dog production ? I keep getting told it is not yet on sale even though it is in the new booking period. I've tried different browsers, clearing my history, logging in and out all to no avail. According to Friend's newlsetter...now on sale The first three are marked as "Previews" and less expensive (£4–£22.50 v. £8–£35) Edited June 24, 2022 by oncnp Link to comment Share on other sites More sharing options...
Lizbie1 Posted June 28, 2022 Share Posted June 28, 2022 All went very smoothly for me this morning - no waiting room (did others have one?) and got what I wanted. Fingers crossed for everyone else! 5 Link to comment Share on other sites More sharing options...
Richard LH Posted June 28, 2022 Share Posted June 28, 2022 (edited) 27 minutes ago, Lizbie1 said: All went very smoothly for me this morning - no waiting room (did others have one?) and got what I wanted. Fingers crossed for everyone else! Yes, very smooth, including the application of gift vouchers at checkout; hope others find the same. There was just a very brief "waiting room" for me. Edited June 28, 2022 by Richard LH 1 Link to comment Share on other sites More sharing options...
Lizbie1 Posted June 28, 2022 Share Posted June 28, 2022 Just now, Richard LH said: Yes, very smooth, including the application of gift vouchers at checkout; hope others find the same. Yes! Was sure to look out for it during the checkout process and once you've spotted the link it's very simple to apply them. 1 Link to comment Share on other sites More sharing options...
Richard LH Posted June 28, 2022 Share Posted June 28, 2022 Also the 45 minute period for payment gives plenty of time to load your basket ! 1 Link to comment Share on other sites More sharing options...
Blossom Posted June 28, 2022 Share Posted June 28, 2022 Super simple this morning - no queue and as @Richard LH said, the payment period offers plenty of time. Link to comment Share on other sites More sharing options...
serenade Posted June 28, 2022 Share Posted June 28, 2022 Pleased it went smoothly for others and I agree it's nice and easy to apply the credit vouchers at checkout. Unfortunately it was the worst time I've had trying to book yet. I couldn't load the seating plan on Chrome or Edge and kept getting error messages. Tried my own laptop, the work laptop etc, eventually managed to book on Safari on my phone. So it was quite stressful 😒 1 Link to comment Share on other sites More sharing options...
MJW Posted June 28, 2022 Share Posted June 28, 2022 Logged in at 9am this morning at work and that went very smoothly. Booked for Mayerling, the Diamond Celebration and Nutcracker. Only one small point was that I had to re-set the filter every time which is a bit of a pain. 1 Link to comment Share on other sites More sharing options...
JohnS Posted June 28, 2022 Author Share Posted June 28, 2022 3 hours ago, Richard LH said: Also the 45 minute period for payment gives plenty of time to load your basket ! Very pleased to see this having struggled with the 30 minutes a few days ago. Link to comment Share on other sites More sharing options...
alison Posted June 28, 2022 Share Posted June 28, 2022 They had it for the last booking period, then it seemed to drop back to 30 minutes again. So I don't know whether it's a temporary measure around the major booking periods. Link to comment Share on other sites More sharing options...
Lizbie1 Posted June 28, 2022 Share Posted June 28, 2022 One good thing I noticed was that you no longer have to click away the annoying message about how many tickets you're allowed to buy for each performance. IIRC I gave them feedback suggesting this be improved, so assuming it was in reaction to this (and possibly similar from others) it's great to see that they're taking these comments on board. Next on the list: not having to choose the seat map option every time! 2 Link to comment Share on other sites More sharing options...
Mary Posted June 28, 2022 Share Posted June 28, 2022 Smooth for me too. But- is there some simpler way to go back and forth to a simple list of productions in the appropriate booking season ? It is good to have the drop down list of dates for the production being booked, so one can go straight to another date- but when I then tried to move on to another ballet, it was back to square 1- or is that me just being slow and missing a trick? 2 Link to comment Share on other sites More sharing options...
Lizbie1 Posted June 28, 2022 Share Posted June 28, 2022 I always start with a tab open for each performance I want to go to, with the page scrolled down to the correct date. It does mean that you have to go through the "do you want to use the seat map?" page each time but so far it's worked out well for me. (It might get confusing if you have many dates to book.) 1 Link to comment Share on other sites More sharing options...
Beryl H Posted June 28, 2022 Share Posted June 28, 2022 Glad to hear the system has improved for most people, is it certain that the opening nights of Mayerling and Diamond Celebration will be shown on live cinema relay? Link to comment Share on other sites More sharing options...
Guest oncnp Posted June 28, 2022 Share Posted June 28, 2022 8 minutes ago, Beryl H said: Glad to hear the system has improved for most people, is it certain that the opening nights of Mayerling and Diamond Celebration will be shown on live cinema relay? If the ROH doesn't change its mind.... Link to comment Share on other sites More sharing options...
Candleque Posted June 28, 2022 Share Posted June 28, 2022 5 hours ago, Mary said: is there some simpler way to go back and forth to a simple list of productions in the appropriate booking season ? Not that I know of in the ROH interface. For me, it helps to navigate back (via Chrome) by depressing the browser back arrow to show all the previous pages of that window's session, so I can jump back to my previously filtered results page of ballet/main stage where I started 1 Link to comment Share on other sites More sharing options...
alison Posted June 28, 2022 Share Posted June 28, 2022 6 hours ago, Mary said: It is good to have the drop down list of dates for the production being booked, so one can go straight to another date Except that in my experience it defaults back to a different date from the one you may have been looking at. Link to comment Share on other sites More sharing options...
Rob S Posted July 2, 2022 Share Posted July 2, 2022 Can anyone that is a Friend or Young Friend tell me when the 'Your Booking Dates' states performances and Insights will open for you? My friend (with a small f) is concerned it's telling her that booking opens on 26th July when it should be 5th July. Link to comment Share on other sites More sharing options...
San Perregrino Posted July 2, 2022 Share Posted July 2, 2022 (edited) 1 hour ago, Rob S said: Can anyone that is a Friend or Young Friend tell me when the 'Your Booking Dates' states performances and Insights will open for you? My friend (with a small f) is concerned it's telling her that booking opens on 26th July when it should be 5th July. is she logged into her account? If I’m not logged in the website listings tell me general booking opens on July 27th. I’d I’m logged in then the listings tell me Friends booking opens on July 5th. If I look under the my membership tab I’m told 5th July. Has your friend’s membership lapsed? If not she’d best call the membership line. Edited July 2, 2022 by PeterS 1 Link to comment Share on other sites More sharing options...
Rob S Posted July 2, 2022 Share Posted July 2, 2022 1 minute ago, PeterS said: is she logged into her account? If I’m not logged in the website listings tell me general booking opens on July 27th. I’d I’m logged in then the listings tell me Friends booking opens on July 5th. She must be, the page that gives her the date of her booking date of 26th July (which is not a date listed on the general page as being relevant to any customer type) also has a button to View Magazine and Season Guide....it does also states she can book a rehearsal from 12th July, and additional rehearsals from 14th July Link to comment Share on other sites More sharing options...
San Perregrino Posted July 2, 2022 Share Posted July 2, 2022 (edited) 7 minutes ago, Rob S said: She must be, the page that gives her the date of her booking date of 26th July (which is not a date listed on the general page as being relevant to any customer type) also has a button to View Magazine and Season Guide....it does also states she can book a rehearsal from 12th July, and additional rehearsals from 14th July Then perhaps Friends and Young Friends have different dates this time to avoid the site being overloaded. It would sort of make sense that Friends paying full price for tickets would have an advantage over Young Friends who get a discount. And that Young Friends get the edge on the General Public. Edited July 2, 2022 by PeterS Link to comment Share on other sites More sharing options...
Rob S Posted July 2, 2022 Share Posted July 2, 2022 Odd, she was particularly interested in Mayerling but each production for the rest of the season has the same date of release for Friends and Young Friends and that's in the region of a month in advance of the public. She has messaged the box office so maybe they'll put her mind at rest. Link to comment Share on other sites More sharing options...
MaddieRose Posted July 2, 2022 Share Posted July 2, 2022 I have 26th July when I'm logged into my account, but that's for Young ROH. 1 Link to comment Share on other sites More sharing options...
Rob S Posted July 2, 2022 Share Posted July 2, 2022 3 minutes ago, MaddieRose said: I have 26th July when I'm logged into my account, but that's for Young ROH. I should've said she's a Young Friend in the original post. So you have the same problem, I'll let her know. Link to comment Share on other sites More sharing options...
Rob S Posted July 3, 2022 Share Posted July 3, 2022 It was an error and it should be the 5th 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now