Henry Posted February 23 Share Posted February 23 Since my mobile phone's system was updated from Android 13 to Android 14, the seatmap on the ROH website has not been displaying properly. When I view the seatmap for a performance, even though there should be lots of seats available, the seatmap displays the price filters across the top of the screen - but where I should see the seats is blank. This has been happening consistently for a few weeks now since the upgrade was done. Have others had the same problem? Thanks. Link to comment Share on other sites More sharing options...
Dawnstar Posted February 26 Share Posted February 26 On 22/02/2024 at 19:56, alison said: And now back again: I've now got this showing up when accessing the ROH website using Chrome but the previous version is till appearing on Firefox, which is somewhat confusing! Link to comment Share on other sites More sharing options...
Cescablue Posted February 27 Share Posted February 27 The website seems to have some issues again this morning..! 2 Link to comment Share on other sites More sharing options...
alison Posted February 27 Share Posted February 27 😂 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 1 Share Posted March 1 Yet again the Friday rush tickets didn't show up on the dot of 1pm for me. After several minutes of frantic refreshing I was shaking so much from the adreneline that when they did show up I found it difficult to hold my mouse still enough to click on the correct seats! It looks like the confirmation screen has had a slight change in design, presumably in conjunction with the recent change of the how to choose seats screen. Link to comment Share on other sites More sharing options...
alison Posted March 1 Share Posted March 1 But did you get something?! Once again, the "best" standing seats had already gone before the FR seats showed up on my screen, and most of what was left was the useless-rear-amphi-seats-I-can't-sit-in. Link to comment Share on other sites More sharing options...
Dawnstar Posted March 1 Share Posted March 1 @alison Yes, I somehow managed to get what I was after (see Manon thread). I just wish the seats would appear when they're supposed to so I didn't have to panic-refresh for several minutes while getting more & more stressed. I'm sorry you didn't manage to get what you were after. 1 Link to comment Share on other sites More sharing options...
alison Posted March 1 Share Posted March 1 10 minutes ago, alison said: the useless-rear-amphi-seats-I-can't-sit-in. (A couple of which have just reappeared for the 8th) Link to comment Share on other sites More sharing options...
Dawnstar Posted March 1 Share Posted March 1 (edited) @alison If it's balcony standing you're after then there are single ones showing up for most of the dates right now. It's so confusing how Friday rush tickets seem to appear & vanish repeatedly for an hour or so after rush starts. Can there really be that many people who put them in baskets then decide half or three-quarters of an hour later that they don't want them or is it sometimes the website playing up, I wonder? Edited March 1 by Dawnstar Added 2nd paragraph. Link to comment Share on other sites More sharing options...
San Perregrino Posted March 1 Share Posted March 1 Is the “Success” message that pops up when something is successfully added to your basket a new addition? Link to comment Share on other sites More sharing options...
Scheherezade Posted March 1 Share Posted March 1 1 hour ago, PeterS said: Is the “Success” message that pops up when something is successfully added to your basket a new addition? Personally, I'd rather have a website that worked without hiccups from the outset than one that told me what I already knew. 1 Link to comment Share on other sites More sharing options...
San Perregrino Posted March 1 Share Posted March 1 18 minutes ago, Scheherezade said: Personally, I'd rather have a website that worked without hiccups from the outset than one that told me what I already knew. That said, I now know that if clicking on add to your basket doesn’t give me the success message, then it’s a waste of time repeatedly clicking on add to your basket as the ticket has gone into someone else’s basket and, at least for the moment, isn’t up for grabs by me. It may become available again if released back into the wild by the captor or if a basket expires due to inactivity. 2 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 8 Share Posted March 8 The ROH website was all over the place for today's Friday rush. It took me 5 minutes just to get onto the seating plan, not because there was a queue but because every time I clicked on the Buy Tickets button for that performance it took me either to a blank page, or back to the main information page for Swan Lake, or told me my basket was empty (hardly a surprise!), or on one occasion told me I'd exceeded my ticket limit at all membership levels, which is a new error message for me. Since when I finally got onto the seating plan most of the Friday rush tickets were still available I can only assume that other people hadn't been able to get onto it at 1pm either. 1 Link to comment Share on other sites More sharing options...
JohnS Posted March 8 Share Posted March 8 I do hope you got what you wanted @Dawnstar. Link to comment Share on other sites More sharing options...
Dawnstar Posted March 8 Share Posted March 8 Yes thanks @JohnS. I do usually get what I want, or near it, with Friday rush. I just wish it wasn't often so stressful to do so! 1 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 13 Share Posted March 13 I see the ROH website currently has this notice up. Quote Alert (13/03/24 17:45 GMT) We are currently experiencing a website outage. Ticket purchasing is not currently available. We are working to resolve the issue. We apologise for any inconvenience caused. 1 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 13 Share Posted March 13 Now updated to: Quote Alert (13/03/24 17:45 GMT) We have recently recovered from a partial site outage. Most services are now working but some errors may still occur, including with ticket purchases. We are continuing to monitor the issue. We apologise for any inconvenience caused. 1 1 Link to comment Share on other sites More sharing options...
Richard LH Posted March 13 Share Posted March 13 Very pleased that I somehow managed to grab a pair of tickets for SL Kaneko/Bracewell on Friday despite the "partial outage"! 😄 2 Link to comment Share on other sites More sharing options...
Beryl H Posted March 14 Share Posted March 14 It works better during the "outage", I got a SL ticket for Takada/Sissens in June yesterday! 4 Link to comment Share on other sites More sharing options...
Richard LH Posted March 14 Share Posted March 14 3 hours ago, Beryl H said: It works better during the "outage", I got a SL ticket for Takada/Sissens in June yesterday! 🤣 1 Link to comment Share on other sites More sharing options...
LinMM Posted March 15 Share Posted March 15 Beryl H …is that the June 25th performance? I’m hoping for that one at public booking …does availability look okay still? 1 Link to comment Share on other sites More sharing options...
Richard LH Posted March 15 Share Posted March 15 19 minutes ago, LinMM said: Beryl H …is that the June 25th performance? I’m hoping for that one at public booking …does availability look okay still? Yep, plenty of seats currently available for 25th June.... 1 Link to comment Share on other sites More sharing options...
LinMM Posted March 15 Share Posted March 15 Thanks Richard LH It’s going to be difficult to know what to book first on 27th!! I don’t suppose you can tell me how May 15th Winters Tale is looking …only if you have a mo! Link to comment Share on other sites More sharing options...
HelenHelen Posted March 15 Share Posted March 15 (edited) 14 minutes ago, LinMM said: Thanks Richard LH It’s going to be difficult to know what to book first on 27th!! I don’t suppose you can tell me how May 15th Winters Tale is looking …only if you have a mo! Swan Lake for June 25 in the first screengrab, The Winter's Tale for May 15 in the second (if this uploads properly...) Edited March 15 by HelenHelen 2 Link to comment Share on other sites More sharing options...
LinMM Posted March 15 Share Posted March 15 Ooo thanks Helen Helen that’s really helpful! I can see quite a few of seats I like sitting in are all available on both days….so far! 1 Link to comment Share on other sites More sharing options...
alison Posted March 25 Share Posted March 25 Just wondering, has anyone tried getting through the cinema showings to anything but the cinema closest to you? I'm struggling. Link to comment Share on other sites More sharing options...
Amelia Posted March 27 Share Posted March 27 (edited) Tried to buy a ticket for the RBS matinee on 6 July and saw this below. Managed to buy it only after my third attempt. Why can not they improve their system?! Technical error (error 500) Sorry, we are currently experiencing a few technical issues. Please return to the homepage or try again shortly. Edited March 27 by Amelia Link to comment Share on other sites More sharing options...
Dawnstar Posted March 27 Share Posted March 27 I see the ROH website now has an alert up that they'll be doing maintenence from 6-10.30am tomorrow (Thursday). 2 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 28 Share Posted March 28 The ROH website managed yet again to stress me by the rush tickets not appearing until a couple of minutes after 1pm. I don't know why this happens so often. Link to comment Share on other sites More sharing options...
Blossom Posted March 28 Share Posted March 28 2 hours ago, Dawnstar said: The ROH website managed yet again to stress me by the rush tickets not appearing until a couple of minutes after 1pm. I don't know why this happens so often. I only logged on at 2 and managed to secure some balcony standing for my house guest/sitter for Easter Monday's matinee with plenty of options - and no wait to get in. Link to comment Share on other sites More sharing options...
Dawnstar Posted March 28 Share Posted March 28 3 hours ago, Blossom said: I only logged on at 2 and managed to secure some balcony standing for my house guest/sitter for Easter Monday's matinee with plenty of options - and no wait to get in. That's interesting. I kept an eye on the website for a bit afterwards & while the MacMillan triple rush tickets were mostly still there about half an hour after the start of rush (indeed most of them are still there now) the Swan Lakes were showing as sold out by then. I guess there must have been various tickets apearing & disappearing seemingly at random, as often happens. Link to comment Share on other sites More sharing options...
San Perregrino Posted March 29 Share Posted March 29 Here’s a new one on me at least…. The website is suggesting that tickets for the sold out Friends Rehearsals of Carmen & Andrea Chénier will be available on Friday Rush! 2 APRIL 2024 TUESDAY, 7PM CARMEN MAIN STAGE GUIDANCE: Guidance available for each performance Sold out ALL TICKETS ARE SOLD OUT. FIND LAST MINUTE TICKETS ON: FRIDAY RUSH 28 MAY 2024 TUESDAY, 11.30AM ANDREA CHÉNIER MAIN STAGE GUIDANCE: Guidance available for each performance Sold out ALL TICKETS ARE SOLD OUT. FIND LAST MINUTE TICKETS ON: FRIDAY RUSH Link to comment Share on other sites More sharing options...
Emeralds Posted March 29 Share Posted March 29 Lol! Link to comment Share on other sites More sharing options...
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