JNC Posted November 2, 2021 Share Posted November 2, 2021 Sorry if this is the wrong thread but anyone else currently getting a technical error for the swan lake page in advance of friends booking opening today? Hope it's fixed very soon... Link to comment Share on other sites More sharing options...
DanJL Posted November 2, 2021 Share Posted November 2, 2021 Yes, me too. And it's disappeared from the list of shows to book on the website! 1 Link to comment Share on other sites More sharing options...
JNC Posted November 2, 2021 Author Share Posted November 2, 2021 Ok slightly reassured it's not just me but yes it appears Swan Lake is the only page that's broken (well I haven't checked any opera but the rest of the ballet pages seem to be working) ... Link to comment Share on other sites More sharing options...
Timmie Posted November 2, 2021 Share Posted November 2, 2021 (edited) 2 minutes ago, JNC said: Ok slightly reassured it's not just me but yes it appears Swan Lake is the only page that's broken (well I haven't checked any opera but the rest of the ballet pages seem to be working) ... also Tosca broken. Chrome and Edge browsers. Edited November 2, 2021 by Timmie Link to comment Share on other sites More sharing options...
JNC Posted November 2, 2021 Author Share Posted November 2, 2021 Just now, Timmie said: also Tosca broken, I nearly wet myself! Chrome and Edge browsers. So it's just all the winter booking that's gone down. oh dear Link to comment Share on other sites More sharing options...
San Perregrino Posted November 2, 2021 Share Posted November 2, 2021 Locked out of my account Link to comment Share on other sites More sharing options...
EVWS Posted November 2, 2021 Share Posted November 2, 2021 I'm locked out of my account as well & get a technical error if I click the link to Swan Lake that was in the email they just sent Link to comment Share on other sites More sharing options...
Lynette H Posted November 2, 2021 Share Posted November 2, 2021 Similiar problems here. Can log on in Edge but not Chrome but Swan Lake and R&J do not appear under what's on anymore Link to comment Share on other sites More sharing options...
Lynette H Posted November 2, 2021 Share Posted November 2, 2021 Ironically enough, in the email they just sent to say booking is open, the link to the Winter Draft Works programme actually works - but it's sold out. Link to comment Share on other sites More sharing options...
Timmie Posted November 2, 2021 Share Posted November 2, 2021 I'm logged in OK and some new operas allow booking. My PC wanted to update to Windows 11 today, I said no, maybe ROH said yes 😂. Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 2, 2021 Share Posted November 2, 2021 5 minutes ago, Lynette H said: Similiar problems here. Can log on in Edge but not Chrome but Swan Lake and R&J do not appear under what's on anymore I'm having the same problem ... I'm so glad it isn't just me ... I thought I had done something terribly wrong like deleting them. Link to comment Share on other sites More sharing options...
bridiem Posted November 2, 2021 Share Posted November 2, 2021 Just received an email from ROH - Booking open! Except none of it works... So why send the email?! Link to comment Share on other sites More sharing options...
jmhopton Posted November 2, 2021 Share Posted November 2, 2021 I've logged in but still no sign of Swan Lake on my Chrome browser. Also calendar, email and choose dates options not working either and I'm going out in 30 minutes! 1 Link to comment Share on other sites More sharing options...
JNC Posted November 2, 2021 Author Share Posted November 2, 2021 Just now, bridiem said: Just received an email from ROH - Booking open! Except none of it works... So why send the email?! Very frustrating, you'd think someone would check everything works the morning of big booking days, like friends and general public. It clearly hasn't been working since about 8am so there would have been time to hopefully fix it, or at least notify people of when it can be fixed so we all have a fair start. 2 Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 2, 2021 Share Posted November 2, 2021 The Theodora has just appeared .... so hopefully Swan Lake won't be TOO far behind! Link to comment Share on other sites More sharing options...
EVWS Posted November 2, 2021 Share Posted November 2, 2021 I emailed the Box Office and got the following reply: Thank you for getting in touch with us. Our website is currently experiencing some technical issues which is causing problems with making bookings, such as performances not being visible on our calendar or not being able to log in. We are aware of this and are working on a fix, so please bear with us while we find a solution. Our phone lines open from 10am if you would like to call us to make your booking. Link to comment Share on other sites More sharing options...
Beryl H Posted November 2, 2021 Share Posted November 2, 2021 Thank goodness it's not just me, can't get signed in on Edge, was okay with Chrome but Swan Lake has disappeared! Link to comment Share on other sites More sharing options...
bridiem Posted November 2, 2021 Share Posted November 2, 2021 Some of us planned our day around the 9am time and have to go out at 10am... 3 Link to comment Share on other sites More sharing options...
JNC Posted November 2, 2021 Author Share Posted November 2, 2021 1 minute ago, bridiem said: Some of us planned our day around the 9am time and have to go out at 10am... Agreed. Probably not any 'right' or fair way they can fix it but I wonder if they could now just wait until 9am tomorrow to open it up so everyone knows when it'll open. Would also save us constantly refreshing the web page, or the phone lines being overwhelmed at 10am. 3 Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 2, 2021 Share Posted November 2, 2021 (edited) I do sincerely realise this is a situation they would not have wished. It must be as stressful for them as it is for us. Wonder if they now have all the staff about to man the phone lines. Sadly some of us have to work!!! It's a real world anyhow!!! Edited November 2, 2021 by Bruce Wall 2 Link to comment Share on other sites More sharing options...
MissEmily Posted November 2, 2021 Share Posted November 2, 2021 So stressful. I'm trying to get Swan Lake tickets for a colleague's 60th birthday, but I'm a teacher so have to give up at 09:40! Good luck everyone! 3 Link to comment Share on other sites More sharing options...
Beryl H Posted November 2, 2021 Share Posted November 2, 2021 8 minutes ago, JNC said: Agreed. Probably not any 'right' or fair way they can fix it but I wonder if they could now just wait until 9am tomorrow to open it up so everyone knows when it'll open. Would also save us constantly refreshing the web page, or the phone lines being overwhelmed at 10am. Good idea! 4 Link to comment Share on other sites More sharing options...
Nina99 Posted November 2, 2021 Share Posted November 2, 2021 Can't get in on my Safari browser, glad it's not just me. I have to to go out this morning but not until 10.50 - hope it's fixed before then. Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 2, 2021 Share Posted November 2, 2021 I see - when you filter - it now says: Some purchases are unavailable while we resolve a technical issue. We apologize for any inconvenience. Link to comment Share on other sites More sharing options...
bridiem Posted November 2, 2021 Share Posted November 2, 2021 16 minutes ago, JNC said: Agreed. Probably not any 'right' or fair way they can fix it but I wonder if they could now just wait until 9am tomorrow to open it up so everyone knows when it'll open. Would also save us constantly refreshing the web page, or the phone lines being overwhelmed at 10am. I've just emailed the Box Office to suggest this. 2 Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 2, 2021 Share Posted November 2, 2021 Swan Lake is now up .... Good luck catching while catch can all 3 Link to comment Share on other sites More sharing options...
DanJL Posted November 2, 2021 Share Posted November 2, 2021 Just in time for me and managed to get what I wanted, phew! Thanks Bruce! 2 Link to comment Share on other sites More sharing options...
Lynette H Posted November 2, 2021 Share Posted November 2, 2021 (edited) Managed to get SL tickets via Edge but still can't sign in on Chrome. Not everything is fixed yet. Wierdly, even though I can't sign in via Chrome, SL shows as available and you can put tickets in the basket - though if you aren't signed in, how do they know you are a Friend ? Edited November 2, 2021 by Lynette H Link to comment Share on other sites More sharing options...
Nina99 Posted November 2, 2021 Share Posted November 2, 2021 (edited) Thanks Bruce, managed to get what I wanted on my Safari browser - early birthday present to me! Edited November 2, 2021 by Nina99 2 Link to comment Share on other sites More sharing options...
MissEmily Posted November 2, 2021 Share Posted November 2, 2021 Managed to secure tickets whilst fielding questions about Henry VIII 😄 5 Link to comment Share on other sites More sharing options...
ninamargaret Posted November 2, 2021 Share Posted November 2, 2021 Seems to have crashed again. Got tickets in the basket and then got error message. Link to comment Share on other sites More sharing options...
LianneEva Posted November 2, 2021 Share Posted November 2, 2021 I managed to get some lovely balcony tickets for Fumi Kaneko's debut, after a bumpy start. Eye-wateringly expensive but excited nonetheless. 🦢 1 Link to comment Share on other sites More sharing options...
MiaL Posted November 2, 2021 Share Posted November 2, 2021 (edited) Thanks so much Nina99, same issues here and Safari worked better. Despite being locked out etc., I finally managed to book all 3 productions I was desperate for. Here are my tips for those who are still struggling! In advance - buy the most expensive level of membership that you can afford!... sorry, obviously this is the least helpful tip. But also: Use Safari (thanks Nina99!) I found a "back door" to several of the productions. Click on "Calendar view" on the general "Tickets and Events" page, click to the month you want, and keep refreshing the page until your choice finally shows up. From here I was able to book several productions that were still showing as "error" on their usual pages, and not showing up at all in the usual listings. Once it's in your basket, pay for it in good time! Because you don't know how long that's going to take, and there are errors there too. You may have to click back or refresh etc. several times if you get error messages. And card payment didn't work, so I had to use PayPal. If all that fails, call the normal members' box office number (given on the website and in your emails) 5 or 10 minutes before 10am. You will then be placed in the queue for when they start to take bookings over the phone at 10am. (Stuff that didn't work: re-setting the password.) Phew. May you all get the tickets you want today... 💝 Edited November 2, 2021 by MiaL correction 4 Link to comment Share on other sites More sharing options...
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