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Admin fees on ROH exchanges or returns


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Good news: If you need to return  ROH tickets, the Box Office is, currently, issuing gift certificates and they are not deducting an admin fee.  They are also exchanging tickets without an admin fee.

 

Edited to add that this does not depend on the returned ticket(s) being resold.  i.e. they are issuing gift certificates even if they have a lot of unsold seats.

Edited by Bluebird
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31 minutes ago, Bluebird said:

Good news: If you need to return  ROH tickets, the Box Office is, currently, issuing gift certificates and they are not deducting an admin fee.  They are also exchanging tickets without an admin fee.

 

Edited to add that this does not depend on the returned ticket(s) being resold.  i.e. they are issuing gift certificates even if they have a lot of unsold seats.

 

I've never been charged an admin fee for taking a gift certificate but happy to hear that returns for resale will no longer incur a fee. 

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That's good to hear about the gift certificates, as I'll be returning a couple of Dante Project tickets to them shortly (ones I had to buy as part of package booking) & I very much doubt the performances are anywhere near sold out.

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On 13/10/2021 at 19:16, Lizbie1 said:

Worth noting that you need to give 24 hours' notice though.

Yes, thank you, just came here to say that! Although they were generous about it this week - I tried to return my ticket "for resale" and by the time I had been enlightened about the new rules, it was less than 24 hours before the performance. They still gave me the gift certificate (and, as it turns out, also resold the seat on the day of the performance so everyone wins).

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I thought I read that the old system was back, i.e. they try to resell the ticket on the day and refund me if they succeed, but yesterday morning when I E-mailed they advised that the 24 hour period had passed and it wasn't possible. I suppose the rules keep changing at the ROH as everywhere else.

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1 hour ago, Sophie_B said:

Yes, thank you, just came here to say that! Although they were generous about it this week - I tried to return my ticket "for resale" and by the time I had been enlightened about the new rules, it was less than 24 hours before the performance. They still gave me the gift certificate (and, as it turns out, also resold the seat on the day of the performance so everyone wins).

The same happened to me, but I received an email from the box office saying there was ‘nothing they could do’. A waste of both my money and someone else’s opportunity to buy last-minute seats!

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It’s probably too much hassle but surely they could have a mix of both systems?

 

As in gift certificate if over 24 hours before, and then resell minus admin fee if resold on day?

 

If there was only one system my preference would be for the old refund if resold system to be honest - then roh don’t lose any money and people can snap up last minute tickets. 

 

I think it’s a real shame if they can’t sell last minute tickets to sold out performances for those who would like to go and missed out at earlier booking. 

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Update below received today from the ROH Box Office:

 

(Edited to ask if a moderator could please modify the title of this thread as it is now misleading.)

 

"We are now applying an exchange fee of £4.00 per ticket for any tickets booked after 9am on the 19th October. Anything booked before that date will not incur the fee."
Edited by Bluebird
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  • alison changed the title to Admin fees on ROH exchanges or returns
8 minutes ago, alison said:

I hope that will at least mean that they'll accept last-minute cancellations.

 

Doesn't look like it

 

2. Terms and conditions of exchange


2.1.  Tickets may only be exchanged via the Royal Opera House and into an account credit up to 24 hours before your original scheduled performance start time. We are unable to exchange tickets to another ROH production.

 

2.2.  The Royal Opera House charges an administration fee of £4 per ticket. A Royal Opera House account credit will be issued to the value of the tickets exchanged (minus administration fees).

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