Richard LH Posted April 14 Share Posted April 14 Has anyone else just received this? It is more comprehensive than the standard "how do you feel?" questionnaire, as it includes opportunities to comment rather than just answering multiple choice questions. Worth doing, I would suggest, for any Friend who wants to give positive or negative feedback on the sort of issues oft discussed on BCF! 8 Link to comment Share on other sites More sharing options...
MJW Posted April 14 Share Posted April 14 2 minutes ago, Richard LH said: Has anyone else just received this? It is more comprehensive than the standard "how do you feel?" questionnaire, as it includes opportunities to comment rather than just answering multiple choice questions. Worth doing, I would suggest, for any Friend who wants to give positive or negative feedback on the sort of issues oft discussed on BCF! Yes - I received mine Friday. It will be interesting to see if any changes result. 2 1 Link to comment Share on other sites More sharing options...
Mary Posted April 14 Share Posted April 14 Yes I commented on this on another thread- much better than previous surveys and I did comment on the need for the booking website to work every time, relaibly, and a few other issues- a welcome opportunity to give feedback on important things. 6 Link to comment Share on other sites More sharing options...
Blossom Posted April 14 Share Posted April 14 Not received it. I am guessing it will go out in waves as so many Friends. Or I am hoping as I do always like to have my say! 2 Link to comment Share on other sites More sharing options...
Linnzi5 Posted April 14 Share Posted April 14 I received it on Friday too and filled it in. It was quite comprehensive and I was happy to give my perspective on a number of items - including how important it is to me knowing the cast in advance of booking . . . 6 Link to comment Share on other sites More sharing options...
Richard LH Posted April 14 Author Share Posted April 14 2 hours ago, Mary said: Yes I commented on this on another thread Sorry, I did look to see if this had been mentioned elsewhere but I didn't spot your post. 1 Link to comment Share on other sites More sharing options...
capybara Posted April 14 Share Posted April 14 This thread is headed RB but I guess the survey relates to everything about the ROH? Link to comment Share on other sites More sharing options...
jmhopton Posted April 14 Share Posted April 14 Yes, I received mine and specified how important both casting and seat prices were to my decision as to which/how many performances I would attend. 2 Link to comment Share on other sites More sharing options...
Richard LH Posted April 15 Author Share Posted April 15 12 hours ago, capybara said: This thread is headed RB but I guess the survey relates to everything about the ROH? Sorry yes of course I should have said ROH. Perhaps a Mod could kindly change the title? Link to comment Share on other sites More sharing options...
Paco Posted April 15 Share Posted April 15 I received it too and mentioned the importance of the cast. I also said I would love online streaming for the live broadcast. 2 Link to comment Share on other sites More sharing options...
Sim Posted April 15 Share Posted April 15 Just now, Richard LH said: Sorry yes of course I should have said ROH. Perhaps a Mod could kindly change the title? Done. 1 Link to comment Share on other sites More sharing options...
Richard LH Posted April 15 Author Share Posted April 15 23 minutes ago, Sim said: Done. Many thanks @Sim Link to comment Share on other sites More sharing options...
Blossom Posted April 16 Share Posted April 16 I reached out to the Friends team having not received the survey. Note that if you haven't received it, you're probably opted out again... All survey emails were sent on Fri and Sat. 1 Link to comment Share on other sites More sharing options...
bridiem Posted April 16 Share Posted April 16 2 hours ago, Blossom said: I reached out to the Friends team having not received the survey. Note that if you haven't received it, you're probably opted out again... All survey emails were sent on Fri and Sat. I made sure quite recently that I am opted in to everything, and haven't received it... Link to comment Share on other sites More sharing options...
Blossom Posted April 16 Share Posted April 16 1 hour ago, bridiem said: I made sure quite recently that I am opted in to everything, and haven't received it... Me too - and it seems I was not opted in. If you don't receive the post performance surveys, this is usually a clue. Link to comment Share on other sites More sharing options...
bridiem Posted April 16 Share Posted April 16 1 hour ago, Blossom said: Me too - and it seems I was not opted in. If you don't receive the post performance surveys, this is usually a clue. All the available options on my membership are ticked; what more can I do?! Link to comment Share on other sites More sharing options...
Blossom Posted April 16 Share Posted April 16 26 minutes ago, bridiem said: All the available options on my membership are ticked; what more can I do?! I emailed the friends team. Link to comment Share on other sites More sharing options...
bridiem Posted April 16 Share Posted April 16 4 minutes ago, Blossom said: I emailed the friends team. Yes, I've just done that. Very frustrating! Link to comment Share on other sites More sharing options...
bridiem Posted April 17 Share Posted April 17 Apparently I should have received the survey since I'm not opted out, so they can't at the moment explain why I didn't receive it. They have now sent it to me. Not very encouraging, especially since the same sort of thing happened last year when I realised I was no longer receiving their e-newsletters and they couldn't explain why not. 1 Link to comment Share on other sites More sharing options...
alison Posted April 17 Share Posted April 17 That sort of thing happens a lot. I not infrequently complain to owners of mailing lists about not receiving mailings - a couple of cinema chains are my next targets. The last time I raised the issue, someone said I'd unsubscribed myself, which I certainly hadn't. 1 Link to comment Share on other sites More sharing options...
bridiem Posted April 17 Share Posted April 17 4 hours ago, alison said: That sort of thing happens a lot. I not infrequently complain to owners of mailing lists about not receiving mailings - a couple of cinema chains are my next targets. The last time I raised the issue, someone said I'd unsubscribed myself, which I certainly hadn't. I can't actually think of any other organisations from whom I don't receive emails/surveys etc when I should. Link to comment Share on other sites More sharing options...
Peanut68 Posted April 21 Share Posted April 21 (edited) On 16/04/2024 at 11:49, Blossom said: I reached out to the Friends team having not received the survey. Note that if you haven't received it, you're probably opted out again... All survey emails were sent on Fri and Sat. Hmmm…..I have my suspicions that the surveys are already skewed as perhaps only being sent out to certain Friends whose profile fits into particular demographics - targeted by the ROH (or its outsourced company ? 🤔) survey teams….to almost guarantee it gets the results it expects/wants & thus it will gather data of no real use IMHO. It’d be interesting to see if the same survey was carried out on here if a) we’d see any relevance/merit in these surveys (generally I’ve been finding non-Friend surveys I’ve received completely banal & pointless & incredibly short….leading me to suspect that one or other of my answers has fast tracked me to the end as I’ve ticked a box that has put me into the ‘we’re not really interested in you’ category based on one of my specifications eg. age/gender/household income etc etc And b) if us Forum readers - being a general cross section of ROH audience or potential audience members - not just Friends - would provide a similar answer profile or not? It would be really interesting to compare! Edited April 21 by Peanut68 2 Link to comment Share on other sites More sharing options...
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