sarahw Posted December 13, 2014 Share Posted December 13, 2014 Hi all - I would value your opinion on this. I sold a purple North Face Jacket on ebay. The buyer says she is happy with the quality but not with the colour. She says it is much lighter than shown in the photo. I state no returns on my listings. I am gobsmacked to be honest. I really can't see any difference in colour. She says she has taken lots of photos that show it darker - im going to ask her to send them to me. We had a big sort out and listed some stuff prior to Xmas to generate some cash thinking it would be a good time to sell. If I accept a return I've lost the Christmas market and have the hassle of listing again. What do you think I should do??? Thanks Link to comment Share on other sites More sharing options...
Lisa O`Brien Posted December 13, 2014 Share Posted December 13, 2014 Hello. If she puts in a dispute to Paypal I am pretty sure they will automatically reimburse her the money. If it is a different colour in real life than in the photos,then she has every right to expect a full refund. Sorry. I just today contacted the seller of a beautiful looking red cape with a fur trim around the hood that cost £25. Now I know why her starting price was only £5.99.Because that`s all it`s worth.It is the cheapest,nastiest looking thing.I was so disappointed with it when it arrived this afternoon[3 days late;thanks Hermes]. She contacted me immediately and i`m going to get a full refund minus postage once she gets it back. To be honest,it doesn`t matter what her reason is for wanting to return it. I have in the past returned something simply because i`ve changed my mind and no longer want it. Under the Consumer Credit Act 1974,the consumer has the right to return an item for a full refund within 28 days,no questions asked. Link to comment Share on other sites More sharing options...
sarahw Posted December 13, 2014 Author Share Posted December 13, 2014 I agree if it is a different colour than yes but I think my photo was accurate. .... I'll see what hers look like.... 1 Link to comment Share on other sites More sharing options...
Lisa O`Brien Posted December 13, 2014 Share Posted December 13, 2014 But even if the colour is exactly the same,she still has the right to a full refund,regardless of whether in your original advert you said No Returns or not., Link to comment Share on other sites More sharing options...
Picturesinthefirelight Posted December 13, 2014 Share Posted December 13, 2014 I don't see why she should be entities to a refund. Everyone knows that the colour that something looks like depends not only on the camera but the resolution of the screen you are viewing it on. Private sellers are not subject to distance selling regulations, that is for business sellers only. 3 Link to comment Share on other sites More sharing options...
sarahw Posted December 15, 2014 Author Share Posted December 15, 2014 Well I still think my photo was accurate but I've offered a return...... My husband thinks I'm too soft! Don't know why I bothered to mark as 'no returns'!! Thanks for your thoughts. .... Link to comment Share on other sites More sharing options...
Melody Posted December 15, 2014 Share Posted December 15, 2014 That's probably better than getting negative feedback at this time of year. These days sellers can't give buyers negative feedback so you're in a bit of a bind where that's concerned. Link to comment Share on other sites More sharing options...
sarahw Posted December 19, 2014 Author Share Posted December 19, 2014 Now I've offered the return she 'hasn't got time to due to work commitments'. How long is reasonable for me to wait for the return?!! Link to comment Share on other sites More sharing options...
Fiz Posted December 20, 2014 Share Posted December 20, 2014 She sounds like a professional complainer. 2 Link to comment Share on other sites More sharing options...
Jan McNulty Posted December 20, 2014 Share Posted December 20, 2014 Most businesses offer a 30 day return policy at the most. Link to comment Share on other sites More sharing options...
Harwel Posted December 20, 2014 Share Posted December 20, 2014 Bet she's wearing it and will return it once she has used it over the party season! Link to comment Share on other sites More sharing options...
rowan Posted December 20, 2014 Share Posted December 20, 2014 But even if the colour is exactly the same,she still has the right to a full refund,regardless of whether in your original advert you said No Returns or not., I'm afraid this isn't correct! The Consumer Contract Regulations (replaced the Distance Selling Regulations this year) allow you to return goods for any reason - even if you've just changed your mind - within 14 days for online purchases. (If there's an actual fault, that's another matter, and you have a longer time in which to ask for refunds.) BUT these regulations don't apply to private sellers (not traders) selling second-hand goods. The only protection is that it's correctly described and the owner has the right to sell it. It really is a case "let the buyer beware". So if the seller says little about the goods and you buy it, then that's it. Even if it's shoddy, you weren't mis-sold, and you have no comeback. Though if they lie to you, you do. A photograph, which may not give a completely accurate reflection of colour, is not a "description" of the goods and has no bearing on the matter. Ebay is a bit notorious in protecting the buyer and not the seller in disputes, I believe! . Link to comment Share on other sites More sharing options...
swanprincess Posted December 20, 2014 Share Posted December 20, 2014 I had a bit of an EBay issue; I bid for a pair of pointe shoes and won them, only to then double check the description and realise they were the wrong width (D'oh!)! I messaged the seller and asked to cancel the item; she cancelled it, and then sent me a message asking me to accept the cancellation request- but there doesn't seem to be a cancellation request, when I click on the item it sends me to PayPal to pay??! Link to comment Share on other sites More sharing options...
sarahw Posted January 8, 2015 Author Share Posted January 8, 2015 Well, she hasn't returned it yet....... I assume she won't be returning it. All very odd...... Link to comment Share on other sites More sharing options...
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