Dancepointeshop - no replies and no delivery?

[Medora]

Hello,

 

I was wondering whether anyone has bought from dancepointeshop ? I placed an order in late November, which was confirmed. Since then I haven’t heard anything, despite the order confirmation saying that I would receive updates re processing and dispatch.

 

Ive tried emailing but I receive an error message to say that their inbox is full. I’ve also messaged on Instagram but their account doesn’t seem active. 
 

does anyone have any connection to them, or any advice on how to get hold of them? Thank you in advance 

[Henry]

If you paid by credit card, I suggest contacting your credit card company and explaining the situation.  

 

[Medora]

Thank you, I’ll definitely do that if I don’t hear back, but I’d much rather have the skirt I ordered… fingers crossed I manage to get hold of them.

 

Anyone else order from them?

[Kanangra]

Is this the shop? https://www.dancepointe.co.uk because there is a phone number down the bottom of the page. 

[BalletMumOfOne]

If it’s the same shop that Kanangra has mentioned above, I ordered a Leo that never came some months ago, I ended up getting a refund via PayPal as they never responded to my chaser emails for weeks, Weird though as the website was then updated and the Leo that I ordered disappeared so looks like someone is about to do this . 

 

 

[Medora]

18 hours ago, Kanangra said:

Is this the shop? https://www.dancepointe.co.uk because there is a phone number down the bottom of the page. 

That’s the one. The number isn’t working, my calls are instantly disconnected. 
 

I can see that the skirt I ordered is now sold out, so it looks like they are taking orders? Is this a scam

website? Really odd. Unfortunately this will be the first and last time I order from them. I will try to get a refund from Amex. 
 

 

[Kanangra]

How disappointing! It doesn't sound good does it.

[SplitSoul]

My daughter's dance school uses them, not sure what's going on with the email and phone, but they do definitely exist. Our orders come to the dance school and can take for ever to arrive, but I understand that is to do with supplier issues. 

Edited December 20, 2022 by SplitSoul

[Medora]

@SplitSoulMaybe there is still hope? Would really love to have that skirt… 

[Medora]

It arrived today! So pleased.

[SplitSoul]

Wonderful!

[Peanut68]

On 21/12/2022 at 14:08, Medora said:

It arrived today! So pleased.

I imagine I am not the only one now really eager to see what this long awaited skirt is like Medora....!! So pleased it arrived in the end!

[Peanut68]

Any chance of a photo???!

happy dancing!