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hoobydigger

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    Dance direct - caution

    in Doing Dance

    Posted

    Update just appeared on facebook page:

     

    New orders are unaffected by the earlier issues caused by our IT systems change. However, we know some of you are still having problems around older orders and for this we are sincerely sorry. We have support teams on site to help us fix these problems as quickly as we can.

     

    Updates On Our Service Status: What's New?

     

    Returns/Exchanges/Refunds: 7 day backlog (down from 12 days)

     

    - By and large, manual refunds are completed for returned items we have received up to and including 13th December although there are still some to be processed for items we have received from the 8th December (these should be completed tomorrow).

     

    - Exchanges are completed for returned items we have received up to and including 13th December.

     

    We are aware there will be some longer standing issues also but these are few now.

     

    Call Center Issues

     

    Our lines are still busy and at peak times the hold times can increase so try to call outside of 12-2pm and 5-7pm if you can.

     

    Emails

     

    We still have lots of emails to get through. While we are working hard to reply personally to each email as quickly as we can, it is still taking us longer than usual to respond to everyone. We estimate it is presently taking us up to 7 days to answer emails.

     

    Customer Support in Facebook

     

    As a reminder again, for the Social Media team to be able to help progress your order concerns more quickly we require the following in a private message:

     

    Your Phone Number

    Email

    Order Number

    Details Of Your Order

     

    We are deeply sorry for the pain we have caused you during our IT changes and but we are close to restoring the usual high level of service you deserve.

    Homesickness

    in Doing Dance

    Posted

    @LinMM - these are the dancers you were on about:

    http://www.trockadero.org/

    I take my hat off to them .. Their dying swan was hysterical ... Great comical routines .... Saw them this year when doing their show at The Lowry :D :D ........ Anyway, going off the thread ......... Back to the subject in question .... HOMESICKNESS .... X

    • Like 4

    White Lodge Sept start

    in Doing Dance

    Posted

    For a lot of my DDs mufty t-shirts and tops/jumpers that had a big enough label on the inside: I just write her name on with a black 'sharpie' felt-tip. It stays put even after washing - the iron on transfers (that I posted link for above) were still on bottoms of her socks a year later ... I iron them into the waistband of her ballet tights now too and they've stayed put .... Even though the tights have not lasted as long (catches and ladders lol) :/

    • Like 1

    RBS junior associates auditions

    in Doing Dance

    Posted

    Oooo gosh Snape - that was 4yrs ago lol. My DD was a M'cr JA for yrs 5+6 .... She's at vocational school now ;). There will be a few bits and bobs to fill out. Can't remember exactly ...... There will be details about uniform - which you had to order from specific supplier, press instructions, class dates, payment details ...... Am sure current JA/MA/SA parents will be able to give you more uptodate info .....

    Summer Schools 2013

    in Doing Dance

    Posted · Edited by hoobydigger

    Just been on Facebook - ENBS had posted this 4hrs ago :

     

    English National Ballet School

    A small number of places have become available on this year's Summer Course, and we will be accepting late applications until Friday 14 June.

     

    There is currently limited availability on the following weeks:

     

    Summer A (Age 15 - 19)

    Week 1 15 - 19 July 2013

    Week 2 22 - 26 July 2013

    Summer B (Age 11 - 14)

    Week 1 29 July - 2 August 2013

    Our Summer Courses are designed to give young dancers a taste of student life at English National Ballet School. Taught by our highly experienced teaching staff the timetable includes daily ballet class, pointe work, coaching, variations and contemporary classes with classes tailored for boys where necessary. Different repertoire is learnt on each week of the course, and performed to friends and family on the last day. There will also be the opportunity to work with guest teachers.

     

    If you would like the opportunity to attend - please download an application form from here or email info@enbschool.org.uk for more information.

     

    Edited to add Application Form:

    Application form - www.enbschool.org.uk/upload/Summer_Course_Application_form_2013.pdf

    • Like 2
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