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granta

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Posts posted by granta

    Wanted - RB Nutcracker, 10th January x 2 tickets

    in Ticket Exchange & Special Offers

    Posted

    Hello

     

    Looking to buy 2 tickets for this Nutcracker performance on 10th January if anyone has any spare.

     

    Happy to buy two tickets singly, both up to £40 each and NOT standing please.

     

    A friend is coming from New York having just seen the Balanchine Nutcracker and is desperate to see this whilst in London, so any help most gratefully received!

     

    Please get in touch if you can help via PM and on here. I won't be online next couple of days but will be in touch soon after.

     

    Thanks,

    granta

    The new ROH website

    in Ballet / Dance news & information

    Posted

    I've been using Google Chrome without problem. I do, however, have Internet Explorer on my computer. I just tried it out. Although the four sided arrow appeared, I wasn't able to drag the map around with it. Maybe it's an IE issue? Are you able to download a different browser such as Google Chrome? It might possibly solve your problem.

     

    Thanks. I've now tried using with Google Chrome (that is what ROH wrote back to suggest also) and it is marginally better, but still very fiddly and time consuming! Maybe it is just my fine motor skills that are lacking. I am going to have to book my ticket by - gasp - telephone.....!

    The new ROH website

    in Ballet / Dance news & information

    Posted

    If you put the mouse pointer onto the white area to the side of the map you'll get a symbol with arrows pointing in all four directions. You can then drag the plan up, down, to the right or to the left. You have to take care to keep the pointer in the white area or you'll find it does start to zoom in or out. If this happens, just click on 'reset map' and start again! Unfortunately there doesn't seem to be a way to see the whole plan at once.

     

    Hi

     

    Thanks! I've tried that but the arrows with four directions don't appear so there must be some issue with my browser or something! I don't mind if I can't see the whole plan in one screen, just that I can see all available seats somehow!

    I will report back if ROH get back to me with any useful information.

    The new ROH website

    in Ballet / Dance news & information

    Posted

    Granta, Aileen what version of what browser are you using? I use Safari or Firefox on a Mac and the seat display and selection seem ok though I haven't used it to actually book.

     

    There should be a zoom control slider at the bottom of the seating map though even at minimum zoom the Amphi doesn't fit. In that case you should be able to click on the display and drag it around to show the rest of the seats. When you click on a seat it should highlight in red, an image of the view from the seat should appear on the left and a panel giving the price and a Select button should also appear. If this is not happening there is something quite amiss.

     

    I note that the pictorial aspects of the booking system require Javascript to be enabled. I suppose it's possible that things don't work properly if you have an old browser - in fact this not terribly helpful help page says as much. You should report your difficulties with a full details to the ROH via their contact link.

     

    Hi John

     

    Thanks for the input. I am using Internet Explorer 9 which is the version ROH say you should have. I can see the zoom slider as you mention, it's just the dragging of the seat plan that is difficult. And yes, it's the Amphi where this is particularly problematic because you can't see the whole display and so I am only able to book seats in a limited part of the auditorium!

    It seems to be a bit of a design fault as I've seen this kind of thing in other online booking systems where you can navigate around the seating plan easily but this aspect does not seem to be working (or not on my display anyway!). I've reported it and am hoping that it will be sorted before my next booking surge!

     

    granta

    The new ROH website

    in Ballet / Dance news & information

    Posted

    Hello

     

    Does anyone know how to zoom out further or move the seating map so you can see the whole plan? Every time I try to click on it, the map just zooms in! There should be some sort of arrow control where you can navigate around the map, but if anyone has found a way around this, please let me know! Exasperated!!

     

    Many thanks

    granta

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