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Can;t change my password


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I changed my ID a few days ago from afds to Aruna S, and tried to change my password but couldn't. Then I shut down my computer and the next day I couldn't log in at all. I had to request a password reminder which was sent by email, follow the link and then get another email with the new password. After logging in I tried to change the password to something I could actually remember but it wasn't accepted. This has been going on for a few days now, I keep requesting a change, getting the email etc etc. and it's pretty tedious. How can this be fixed please? Is it because I changed my user name? The email address is the same. Any help gratefully accepted, thanks! 

 

Aruna S

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