Ian Macmillan Posted January 22, 2014 Share Posted January 22, 2014 Has anyone else out there experienced difficulties in getting any of the recent RAD videos with the new Grade syllabi, purchased via the RAD's iPad app, to download properly? The domestic experience here with this has not been good, despite our having a good in-house Broadband link that seems to cope with anything else - including the iTunes purchase transactions - perfectly adequately. After a series of 'slow downloads' that finally kept failing, a suggested uninstall/reinstall has lost all previous purchases on one tablet, and it is now mired in a repeating and futile cycle of pressing "Restore Purchases" and "Sign in to iTunes Store." Link to comment Share on other sites More sharing options...
Circe Posted January 22, 2014 Share Posted January 22, 2014 I bought the Adv foundation yesterday through the app..took a couple of goes in that it told me a few times that my internet not fast enough though it worked in the end. I then appeared to have bought two...though one had magically disappeared in the morning and i then got receipt through itunes for one. So, all ok and a good way to access the material though i realise now it can't be sold on secondhand like the dvd! Link to comment Share on other sites More sharing options...
Aurora Posted January 22, 2014 Share Posted January 22, 2014 Yes I experienced problems too. It said the connection wasn't good enough but it worked eventually! Link to comment Share on other sites More sharing options...
pas de chat Posted January 22, 2014 Share Posted January 22, 2014 I downloaded grade 5 it was very slow and I had to try several times for it to work. Link to comment Share on other sites More sharing options...
Ian Macmillan Posted January 23, 2014 Author Share Posted January 23, 2014 Thanks for those responses. They suggest there's a more generalised issue at work, and I note that nobody has joined in to say that it has all gone swimmingly. Link to comment Share on other sites More sharing options...
pas de chat Posted February 23, 2015 Share Posted February 23, 2015 I've recently bought the Intermediate exam syllabus which originally downloaded. We had to delete it but when we tried to re-load it it said the internet connection wasn't strong enough which just isn't true as we have a very fast system and can download films etc. We've tried the usual re-loading, managing storage space etc but no luck. Is anyone else having trouble? Link to comment Share on other sites More sharing options...
irishballetmom Posted February 23, 2015 Share Posted February 23, 2015 I bought Grade 5 recently and it hasn't downloaded yet. They said it was issue on their side and they are working on it. I hope so! Otherwise I will be getting a refund! 1 Link to comment Share on other sites More sharing options...
Ian Macmillan Posted March 25, 2015 Author Share Posted March 25, 2015 Can I ask if anyone else has had their RAD download purchases effectively wiped out by activating the recent 17 March RAD 'bug fixing' update, as appears to have occurred on my wife's iPad? Not only that, but the formatting of what now appears (thumbnails plus 'Buy Now') seems to have gone awry. The circumstantial evidence that the update has caused all the problems is that, on a iPad Mini where the update has not been activated, all is well. An Uninstall + Reinstall has not helped. Link to comment Share on other sites More sharing options...
Anon2 Posted March 25, 2015 Share Posted March 25, 2015 Will get dd to check but won't be until this evening - will report back. Link to comment Share on other sites More sharing options...
pas de chat Posted March 26, 2015 Share Posted March 26, 2015 The formatting is still all over the place. I suspect they are still working on the Mac problem but android is now fixed. Link to comment Share on other sites More sharing options...
Anon2 Posted March 26, 2015 Share Posted March 26, 2015 Still working on dd Ipad but she has just informed me that hasn't done latest software update and is reluctant to do so having read above post. Link to comment Share on other sites More sharing options...
pas de chat Posted March 26, 2015 Share Posted March 26, 2015 Still working on dd Ipad but she has just informed me that hasn't done latest software update and is reluctant to do so having read above post. yes don't do it they are all over the place Link to comment Share on other sites More sharing options...
annaliesey Posted March 28, 2015 Share Posted March 28, 2015 I had an email from RAD app developer the other day in response to my complaint and they have applied a fix and the videos I've purchased all working perfectly now They've said they'll refund the one I requested a refund for without quibble but I have to do it through iTunes/apple My dd really likes using them compared with DVDs as so useful to watch from phone or iPad Link to comment Share on other sites More sharing options...
Ian Macmillan Posted September 25, 2015 Author Share Posted September 25, 2015 I regret having to return to the topic of RAD DVD downloads to iPad but, for the last two weeks or so, with nothing done to change any settings, my wife has been finding a new problem. Essentially, when a dance from a Grade is selected, the system defaults to an entry, normally 'Pliés,' and not the item selected. Experience has shown that she can then fiddle the forward/back buttons to get from there to the item she wants. Is anyone else finding similar difficulties? Link to comment Share on other sites More sharing options...
VBee Posted September 25, 2015 Share Posted September 25, 2015 I purchased the Intermediate syllabus in July and I have the same issue. Regardless of what exercise you select it always goes to 'Pliés' and then you have to hit forward then back again to view the exercise you wanted to watch. I reported it to RAD when I purchased the video, as I also had the same issues with download as described above, but they simply said they'd let their app developers know. So they've obviously not fixed it in at least 2 months. Link to comment Share on other sites More sharing options...
elfin Posted September 25, 2015 Share Posted September 25, 2015 I have the same issue with Grade 2, purchased in August. I didn't report it although probably should! Link to comment Share on other sites More sharing options...
Guest Posted September 25, 2015 Share Posted September 25, 2015 My app won't open without crashing! Not helpful when trying to prepare for an exam! Link to comment Share on other sites More sharing options...
SBallerina Posted September 26, 2015 Share Posted September 26, 2015 My advanced 2 works, but always starts at plié. The advanced foundation syllabus crashes every single time I try to watch it .. Link to comment Share on other sites More sharing options...
Bellini Pointe Posted September 28, 2015 Share Posted September 28, 2015 I purchased the Intermediate Foundation which downloaded fully on my iPad but only ever shows the Plies section before crashing . A total waste of money. If they are unable to fix these issues maybe they would be better off selling these items as DVD's only Link to comment Share on other sites More sharing options...
double trouble Posted September 28, 2015 Share Posted September 28, 2015 Just read this post and glad I did ! One of my DD will be starting RAD cert of ballet teaching in Jan and after looking at RAD website thought the download would be easiest but obviously not ! Can I ask what would be best as she needs to know the syllabus up to intermediate ! What are the DVDs like ! Thanks for any info Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now