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The ROH booking website - what can we do?


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7 minutes ago, Lizbie1 said:

I'm not sure I could lay my hand on it but there was a letter or email at the same time as the Friends Autumn magazine mailing that made various corrections about these dates. My recollection is that the online calendar dates are the correct ones according to the letter/email. (The bit I specifically recall is the "new" Alcina matinee, swapped with a performance of Mayerling.)

 

If that's the case, it's a pity the message didn't get through to the Royal Ballet before they issued the casting for the Autumn.

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36 minutes ago, Bluebird said:

 

If that's the case, it's a pity the message didn't get through to the Royal Ballet before they issued the casting for the Autumn.

 

It's just occurred to me that, if the Friends' Office sent the corrections you mention, Lisbie1, it's very odd that they weren't able to explain the date confusion when I wrote to them last Tuesday.

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5 minutes ago, Silke H said:

Does anyone else experience Error 500 right now when trying to access the cast sheet page?  I get this error message on Chrome as well as Microsoft Edge.

 

yes, on Firefox (and Safari)

 

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On 06/06/2022 at 13:21, Lizbie1 said:

I'm not sure I could lay my hand on it but there was a letter or email at the same time as the Friends Autumn magazine mailing that made various corrections about these dates. My recollection is that the online calendar dates are the correct ones according to the letter/email. (The bit I specifically recall is the "new" Alcina matinee, swapped with a performance of Mayerling.)


I seem to remember getting something too, although I can’t recall whether the amended dates were the same as those posted by Bluebird. 

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15 minutes ago, Suffolkgal said:

Not really booking just generally the website- it’s really not acceptable that the dancers list is so out of date. It’s not hard to update websites - I do it all the time!

 

It's far better than it was....all the Aud Jebsen dancers are now listed, with brief biographies (a pic to help identify them would be nice).

I assume Bracewell and Clarke are still First Soloists until the start of the new season so that's not changed yet.

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Has anyone noticed problems with the "What's on" calendar display?  Some events, e.g. the "Next Generation" events, are not listed (e.g. 13th, 14th, 17th 18th).  Additionally a spurious "Next Generation" event is shown for today, 15th June, with a ridiculous time that changes every time that you look at it. 

 

 

 

 

ROH_calendar.png

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My problem with the website is that I cannot sign in, despite my being a supporter.  And when I request to change the password, I do not get an email allowing me to make the change.  All I can do is email the ROH and three to five days later, I get an email from them which is too late. 

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18 hours ago, Josette said:

My problem with the website is that I cannot sign in, despite my being a supporter.  And when I request to change the password, I do not get an email allowing me to make the change.  All I can do is email the ROH and three to five days later, I get an email from them which is too late. 

 

empty your cache and cookies of anything with "roh.org" (depending on which browser you have, it will be in the settings/security/history sections). Then restart the browser. See if that works. Or use a different browser to see if that helps

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I sent several emails to the ROH about my inability to sign in and a representative actually telephoned me and I was able to purchase a single ticket to Mayerling for Nov. 11 and 12.  I will get to see Vadream as Rudolf as well as Melissa Hamilton with Ryo Hirano the following day.

 

I will check into Janet McNulty and zxDaveM's recommendations as I also want to attend La Boheme. Thank you to both of you for your advice.

 

 I will be attending three performances of Mayerling with the Paris Opera Ballet before the two with The Royal Ballet, which should make it a very interesting week of performances. 

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  • 1 month later...

Those responsible for the ROH website have produced a very strange pricing structure for the Nutcracker. Last week I noticed an anomaly  in the rear half of the amphitheatre. 

 

In the side blocks of rows R and S the better seats near the aisle were priced at £30 but the seats which were furthest from the centre and those next to the wall were priced at £47. 

 

In rows N and P the seats nearest the aisle were £47. Next to them was a block of £30 but, again, the ones closest to the wall were £47.

 

Last week I wrote to the Box Office (attaching the price map below) to point out this anomaly so that they could correct it before Public Booking opened.  They thanked me and wrote that they had forwarded it to the relevant team.  Now that Public Booking has opened, I have checked the seating plan on the website and nothing has changed!

 

Edited to add that I only just noticed that, in row M, there is a block of seats at £30 but the single seat next to them (and against the wall) is £47!

Nutcracker price map.PNG

Edited by Bluebird
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@Bluebird what a ‘good’ spot.

 

bit worrying no one in house spotted it - and also odd it wasn’t rectified when they were notified about it?!

 

I also spotted they’re charging £100 for a restricted view in the balcony - one view from seat picture had a whole railing pretty much covering the entire stage. Surely no one will buy that seat for that price, unless they don’t understand restricted view or don’t check the seat view? I wouldn’t want to pay £10 for that ticket, let alone £100…I did think then they must have made a mistake with some of the seat pricing, combined with your spot doesn’t inspire much confidence this has all been adequately thought through. 

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22 minutes ago, JNC said:

@Bluebird what a ‘good’ spot.

 

bit worrying no one in house spotted it - and also odd it wasn’t rectified when they were notified about it?!

 

I also spotted they’re charging £100 for a restricted view in the balcony - one view from seat picture had a whole railing pretty much covering the entire stage.

 

Are you referring to Balcony A53? (see picture below)

 

seat-53-A-5.jpg

 

If so, the picture is inaccurate.  I can't understand how they got that camera angle as I've sat in A53 for rehearsals and the balcony rail has hardly been noticeable.

 

Edited to add that the equivalent end of row seats in rows B and C in the central block of the Balcony are severely affected by the balcony rail and are also £101. I've just realised that you might have meant those seats.

Edited by Bluebird
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FWIW this was my view for Ireland v Argentina in the rugby World Cup quarter final at the (then called) Millennium Stadium in Cardif.  The seat cost the same as those around it so this isn’t something that just affects opera houses!!!

 

 

A59873BA-A77C-4CB1-85BE-D3EAF6BF6C49.jpeg

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1 hour ago, bangorballetboy said:

FWIW this was my view for Ireland v Argentina in the rugby World Cup quarter final at the (then called) Millennium Stadium in Cardif.  The seat cost the same as those around it so this isn’t something that just affects opera houses!!!

 

 

A59873BA-A77C-4CB1-85BE-D3EAF6BF6C49.jpeg


Whatever the venue, it’s hard to see how anyone can argue against the proposition that pricing for seats with an obstructed view should be discounted from that charged for an unobstructed view. 

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@Bluebird I can’t remember the exact seat now but yes I think it was B/C - the picture from seat view essentially was head on so you had the big rectangle of the barrier in front of you! 

each venue will be different and will have their quirks and pricing structures - my point was mainly around the fact I found it odd that restricted view seats were priced proportionally the same, or not significantly discounted to non restricted view seats in the same area! 
 

I also think there are differing levels of restrictions - some of the amphi row A (I think?) restricted seats seem to cut off the bottom corner of the stage. It’s accurate to say that is restricted but for me (and most people) is probably a completely different level to having a big rectangle obscuring the entire view (ie not just limited to a corner). 
 

A similar comparison might be front row of the Coliseum. It’s all restricted due to the guard rail, but there are particular seats where a large metal support seems to protrude out into the stage. These seats aren’t marked any differently (as all are restricted). I could survive the rail but the metal prong really irritated me. Luckily I was able to move seats as it wasn’t a sell out performance but I will always avoid the front row of the Coli’s version of the amphi as I don’t know which seats are affected by the prong (think it’s probably every 10-20 seats so not loads but it really was unbearable for me). 
 

If someone wants to pay it, and are fully happy to do so (especially knowing other seats priced the same wouldn’t have that issue) then that’s up to them! But I wonder if those people do really exist?! 

Edited by JNC
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11 minutes ago, JNC said:

A similar comparison might be front row of the Coliseum. It’s all restricted due to the guard rail, but there are particular seats where a large metal support seems to protrude out into the stage. These seats aren’t marked any differently (as all are restricted).

 

That metal support isn't in the same place for every production. Maybe this is why they don't mark the seats in any way?  I used to have a favourite seat in the front row of the Coliseum Balcony.  A few years ago, the metal support you mention was in front of it for a January ENB production.  It was moved elsewhere for the ENB production of the following June.  I've tried asking Front of House staff about it but have never been able to get any explanation from them.

Edited by Bluebird
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9 minutes ago, JNC said:

A similar comparison might be front row of the Coliseum. It’s all restricted due to the guard rail, but there are particular seats where a large metal support seems to protrude out into the stage. These seats aren’t marked any differently (as all are restricted). I could survive the rail but the metal prong really irritated me. Luckily I was able to move seats as it wasn’t a sell out performance but I will always avoid the front row of the Coli’s version of the amphi as I don’t know which seats are affected by the prong (think it’s probably every 10-20 seats so not loads but it really was unbearable for me). 
 

If someone wants to pay it, and are fully happy to do so (especially knowing other seats priced the same wouldn’t have that issue) then that’s up to them! But I wonder if those people do really exist?! 

 

In my experience it's the people sitting behind those seats who should be charged less as those sitting in them are only too happy to lean forward and block others' view.

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9 minutes ago, JNC said:

 

If someone wants to pay it, and are fully happy to do so (especially knowing other seats priced the same wouldn’t have that issue) then that’s up to them! But I wonder if those people do really exist?! 


I suspect not. Ditto some of the standing tickets. I’ve lost count of the times when people with standing tickets at the rear of the amphi have been totally perplexed on being unable to match their ticket to a seat. 

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5 minutes ago, Bluebird said:

 

That metal support isn't in the same place for every production. Maybe this is why they don't mark the seats in any way?  I used to have a favourite seat in the front row of the Coliseum Balcony.  A few years ago, the metal support you mention was in front of it for a January ENB production.  It was moved elsewhere for the ENB production of the following June.  I've tried asking Front of House staff about it but have never been able to get any explanation from them.


ah ok maybe it’s to do with lighting then? 
 

either way it really bothered me so I do feel validated not sitting anywhere in row A now! 

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4 minutes ago, Lizbie1 said:

In my experience it's the people sitting behind those seats who should be charged less as those sitting in them are only too happy to lean forward and block others' view.


The people in the second row in the balcony at the Coliseum get a terrible deal wherever they sit since they have the metal bar (which isn’t usually a problem for the front row seats) as well as the heads of the people in front and these tend to block off large parts of the stage whether or not people in the front row lean forward. 

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2 minutes ago, Scheherezade said:


I suspect not. Ditto some of the standing tickets. I’ve lost count of the times when people with standing tickets at the rear of the amphi have been totally perplexed on being unable to match their ticket to a seat. 


Maybe this will be helped on the new system you click on a little S rather than the circle which gives you a clue! Also the big STANDING written at the side. But I can see how that may be an oversight yes if you were in a hurry or something.

 

you could argue the same about restricted view as well, I think the seat I was talking about was C32 on the balcony - the red of the barrier almost matches the colour of the curtain so if you’re booking on a small screen in a hurry you may not notice the obstruction. This seat is £101 for nutcracker! Maybe the seat view makes it look worse than it is (but why would they do that) but it looks awful.

 

and it’s the same price as C31 which on the seat view is still restricted, but the safety rail is completely not visible in the picture, so they must be referring to the balcony cutting off the bottom corner of the stage at the left / which is a more minor restriction. 
 

A33 and B34 also seem to be more severely restricted as well - and also £101! For the same price you could sit front central amphi which would be much much better I think. 
 

If the seat view is accurate I don’t think those seats should be worth much more than £25 or less than that to be honest. 
 

it’s now booked so I don’t know what price range it would have been (perhaps £30, or at most £47 looking at some surrounding pricing remaining) but in the Amphi A39 for example is marked as restricted but appears to provide a much better and less restricted view, so I would expect the balcony restricted seats I’ve mentioned to be much cheaper than that - if we are being logical anyway…

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7 minutes ago, Scheherezade said:


The people in the second row in the balcony at the Coliseum get a terrible deal wherever they sit since they have the metal bar (which isn’t usually a problem for the front row seats) as well as the heads of the people in front and these tend to block off large parts of the stage whether or not people in the front row lean forward. 


yes I think the second row of balcony is also marked as restricted as well and has a cheaper price accordingly. If you’re not familiar with the theatre I imagine people are confused why the first two rows are restricted and cheaper! 
 

I think the pricing increases from the third row. 

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1 hour ago, Bluebird said:

 

That metal support isn't in the same place for every production. Maybe this is why they don't mark the seats in any way?  I used to have a favourite seat in the front row of the Coliseum Balcony.  A few years ago, the metal support you mention was in front of it for a January ENB production.  It was moved elsewhere for the ENB production of the following June.  I've tried asking Front of House staff about it but have never been able to get any explanation from them.

 

I'm wary of booking seats in the front row balcony now because of this

obstruction, it can ruin the view, in fact I only feel really happy booking a front row upper circle seat, one of the reasons I seldom visit the Coliseum any more.

Interesting that the Coliseum can't or won't explain the reason for it!

 

 

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