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Room 101

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Manufacturers of electrical equipment who give you totally impractical lengths of power cable.  I'm thinking not only of the hairdryers which come with 1.2 m of cable, thereby giving you hardly any room to manoeuvre if you're tall and/or the socket is close to ground level, but the (quality) manufacturer of the replacement DVD player I've just bought, who has barely given you enough cable to reach the ground-level extension lead if you have the player at around thigh-height :( 

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Irons are another prime culprit. The manufacturers have clearly forgotten that you have to move it about a bit.

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Uneven paving stones and councils that do nothing about them! I tripped on one whilst walking our youngest dog. I went down hard and completely flat on the pavement, bruised and cut my face and knees and the force drove a tooth into my cheek. Luckily our good young Labrador was more worried about me rather than running off but I still don’t know how I got up and walked home as I was in tremendous pain and went into shock half an hour later. I discovered yesterday that it also gave me a stellate fracture of my left knee. It’s the last thing that I need since my dear mother, who had been extremely ill, died on Tuesday.

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19 minutes ago, Fiz said:

Uneven paving stones and councils that do nothing about them! I tripped on one whilst walking our youngest dog. I went down hard and completely flat on the pavement, bruised and cut my face and knees and the force drove a tooth into my cheek. Luckily our good young Labrador was more worried about me rather than running off but I still don’t know how I got up and walked home as I was in tremendous pain and went into shock half an hour later. I discovered yesterday that it also gave me a stellate fracture of my left knee. It’s the last thing that I need since my dear mother, who had been extremely ill, died on Tuesday.

So sorry Fiz, Jxx 

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Oh Fiz, I'm so sorry, on both counts.

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Thank you, Alison. Mummy is now free from pain and with my dear father and her father and mother who died when she was ten. 

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Oh Fiz, my condolences. However ill someone has been, and however expected the passing, death is always a shock. Be kind to yourself, and rest up that knee!

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Sending you condolences and all best wishes for a speedy recovery, Fiz.  I hope the pain is under control.  Xx

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Thank you, Kate and Sim. Re pain, it’s not really under control as I am badly allergic to NSAIDS.

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Thank you, Pas de Quatre. 

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Fiz, I’m so sorry to read about the loss of your mother and your accident. Thinking of you x

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I'm so sorry, Fiz. I send you my deepest sympathy on the loss of your mother, and I hope the effects of your accident gradually ease.

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My soft cast is off, I have a removable knee brace and I am hoping that I will become more mobile shortly. Thank you so much for all your messages. xxx

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Good....now you can start putting that barre to good use!

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The Government Gateway and Government Verify systems.  I have spent a fruitless hour trying to create an account with both, and failed each time it came to filling in my passport details.  On each occasion I got the message that it didn't recognise my details.  I checked with the passport office and there is nothing wrong with my passport at all.  Therefore, the problem must be with the two systems the government insists I use.

 

What is the point of telling everyone they must go on line, if the on line features DO NOT WORK. 

 

 

 

 

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5 hours ago, Fonty said:

The Government Gateway and Government Verify systems.  I have spent a fruitless hour trying to create an account with both, and failed each time it came to filling in my passport details.  On each occasion I got the message that it didn't recognise my details.  I checked with the passport office and there is nothing wrong with my passport at all.  Therefore, the problem must be with the two systems the government insists I use.

 

What is the point of telling everyone they must go on line, if the on line features DO NOT WORK. 

 

 

 

 

Does the Government Gateway still exists? I thought disbanded although can use log in for some services. 

Not that I’m at all an tech expert but have found numerous times that if I’m having a problem with parts of a website it is because I’m using Safari, when change platforms it inevitably works. 

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Well, I have to use it if I want to update my driver's licence (for which the wording suggests that I absolutely have to hold a valid passport.  Work that one out.)  I gave up too.  Must remember to try again sometime.

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18 hours ago, Jane said:

Does the Government Gateway still exists? I thought disbanded although can use log in for some services. 

Not that I’m at all an tech expert but have found numerous times that if I’m having a problem with parts of a website it is because I’m using Safari, when change platforms it inevitably works. 

 

It certainly does.  Or it did yesterday, anyway.

 

I tried it on Chrome and Firefox.  I had no problems accessing it, it just flatly refused to recognise my passport details, and because of that I was completely stuck. 

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GP practices.  After numerous attempts to get through on the 'phone after failing to make an appointment online, how maddening is it to listen to a lengthy recorded message about being prepared to discuss one's symptoms with the receptionist so one can be referred to the "appropriate team member",  followed by the need to respect staff and warnings of zero tolerance of verbal abuse before being put on hold for ages and then finding that no appointments are available!  Then, when an appointment is available it is with a paramedic, who, good though he is at his job, is unable to prescribe any drugs so a doctor's signature is required which fails to materialise resulting in a goose chase between surgery and pharmacy.  I don't know about verbal abuse - throwing a brick through the surgery window is tempting at times.

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Oh dear :(

 

You've reminded me that I meant to dump in Room 101 all those Sunderland fans who, last Saturday, left parts of Covent Garden (and possibly Trafalgar Square too, for all I know, since that was full of them too) an absolutely disgusting mess of discarded plastic glasses, beer cans and spilled beer and the like.  I've never seen anything like it.  Perhaps Westminster would like to send them the bill for the clear-up?  I know your team getting to Wembley is a Big Thing, but even so ...  As I approached Trafalgar Square, I just assumed from the noise level that there was a very bad-tempered Br#### rally going on, but apparently not.

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2 hours ago, AnneMarriott said:

GP practices.  After numerous attempts to get through on the 'phone after failing to make an appointment online, how maddening is it to listen to a lengthy recorded message about being prepared to discuss one's symptoms with the receptionist so one can be referred to the "appropriate team member",  followed by the need to respect staff and warnings of zero tolerance of verbal abuse before being put on hold for ages and then finding that no appointments are available!  Then, when an appointment is available it is with a paramedic, who, good though he is at his job, is unable to prescribe any drugs so a doctor's signature is required which fails to materialise resulting in a goose chase between surgery and pharmacy.  I don't know about verbal abuse - throwing a brick through the surgery window is tempting at times.

I sympathise with the frustration, very much. But the NHS is under huge pressure. I worked in a surgery as a receptionist once. You'd be amazed at the amount of abuse you get. I have 2 siblings who are nurses and they say the same- often come home from work exhausted and fed up with being shouted at ( and in the case of my sister in law, called racist names). What a world.

Many members of the public are incredibly unreasonable- a sizeable group of regulars turn up all the time, just with a cough or cold and many patients expect  instant access to a GP of choice. But if you think about it, this is not really possible and never will be. (Working in a dentist is much easier as noone wants an appointment!)

 

Yes the surgery needs a much better phone service.

But I am perturbed at the idea of bricks through windows to our NHS services. Many of the people working there are downright heroes and all of them deserve a bit of support.

 

 

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Many years ago (while I was on holiday) my late Mum, who was seriously anaemic, suffered a bad do of diarrhoea for about 3 days before she rang the surgery.  The receptionist asked for her symptoms and without asking her name or without any medical qualifications she then told my Mum that the surgery didn't give appointments to people with diarrhoea and she should go to the pharmacist.  My Mum did, explained her symptoms and what had happened.  The pharmacist was horrified that she had been refused an appointment but gave her some off-the-shelf medication and told her if she was no better in 3 days she had to insist on an appointment.  Three days later, the day I was due home, my Mum rang the surgery for an appointment.  She went through the same rigamarole again but said she had done as instructed and was now asking for an appointment on the basis of the pharmacist's instructions.

 

Of course, there weren't any appointments but the receptionist begrudgingly said she would get a doctor to speak to my Mum on the phone.  The doctor, knowing my Mum's medical history, apologised and said there was a known bacterial infection doing the rounds.  My Mum's symptom's matched those of the bug.  He said he would give her a prescription for antibiotics but could someone come and collect it.  My Mum asked me because she was scared what my Dad would do or say if he went to collect it!  So I went and asked for the prescription.  When I said the name, it was THROWN at me.

 

In those days we were scared to complain in case we were dropped from the surgery as there was a shortage of doctors in our area at the time.

 

Suffice to say I have refused to discuss my symptoms with a receptionist since then and I advise others to do the same.  I have to say that the receptionists at my surgery have improved since then.

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Well of course Mary I agree that NHS staff are usually hard working stars. 

But in my view some receptionists do get a bit above themselves .....especially as they don't seem to distinguish between those who turn up all the time for a cough and those who rarely visit a doctor or who are more chronically ill.

Also in my view it's between the Doctor or Nurse and oneself what ones problem is .....the Receptionist should not be discussing symptoms with patients ....luckily this doesn't happen at my local GP but I have  met this in the past.

Of course nobody is really going to throw a brick through the GP's window but it would be dishonest to not admit one feels like this or similar at times......it's just  a way of someone expressing certain often very legitimate frustrations at the system on occasions. 

 

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On 03/04/2019 at 09:37, Mary said:

 

But I am perturbed at the idea of bricks through windows to our NHS services. 

 

 

I was joking!

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On 03/04/2019 at 13:12, Jan McNulty said:

Many years ago (while I was on holiday) my late Mum, who was seriously anaemic, suffered a bad do of diarrhoea for about 3 days before she rang the surgery.  The receptionist asked for her symptoms and without asking her name or without any medical qualifications she then told my Mum that the surgery didn't give appointments to people with diarrhoea and she should go to the pharmacist.  My Mum did, explained her symptoms and what had happened.  The pharmacist was horrified that she had been refused an appointment but gave her some off-the-shelf medication and told her if she was no better in 3 days she had to insist on an appointment.  Three days later, the day I was due home, my Mum rang the surgery for an appointment.  She went through the same rigamarole again but said she had done as instructed and was now asking for an appointment on the basis of the pharmacist's instructions.

 

Of course, there weren't any appointments but the receptionist begrudgingly said she would get a doctor to speak to my Mum on the phone.  The doctor, knowing my Mum's medical history, apologised and said there was a known bacterial infection doing the rounds.  My Mum's symptom's matched those of the bug.  He said he would give her a prescription for antibiotics but could someone come and collect it.  My Mum asked me because she was scared what my Dad would do or say if he went to collect it!  So I went and asked for the prescription.  When I said the name, it was THROWN at me.

 

In those days we were scared to complain in case we were dropped from the surgery as there was a shortage of doctors in our area at the time.

 

Suffice to say I have refused to discuss my symptoms with a receptionist since then and I advise others to do the same.  I have to say that the receptionists at my surgery have improved since then.

 

12 minutes ago, LinMM said:

Well of course Mary I agree that NHS staff are usually hard working stars. 

But in my view some receptionists do get a bit above themselves .....especially as they don't seem to distinguish between those who turn up all the time for a cough and those who rarely visit a doctor or who are more chronically ill.

Also in my view it's between the Doctor or Nurse and oneself what ones problem is .....the Receptionist should not be discussing symptoms with patients ....luckily this doesn't happen at my local GP but I have  met this in the past.

Of course nobody is really going to throw a brick through the GP's window but it would be dishonest to not admit one feels like this or similar at times......it's just  a way of someone expressing certain often very legitimate frustrations at the system on occasions. 

 

The receptionists at my GP practice are all very helpful, but I really can't accept that someone who is not medically trained is able to determine which member of the health care team  is best suited to deal with any particular symptoms. I rarely attend the surgery and usually only because I've been summoned for some routine check up or test, so when I think I need an appointment, I really need an appointment and it's very frustrating having to battle through the Reception filter system.

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