Lizbie1 Posted March 14, 2019 Share Posted March 14, 2019 (edited) Oh wow, that IS bad. I went to my bookmarked Summer page, and this is the order in which the events are presented (unfiltered): Sing at the ROH Crafternoons Family Sundays Thurrock Tour Live at Lunch Dance with the Royal Ballet Opera Dots Recitals at Lunch Tea Dance Ballet Dots Insights Bryan Terfel Insights Dance and Disability Insights Ballet Black in rehearsal Insights Matthew Ball Insights RB in rehearsal Insights Fonteyn and Me FINALLY: Firebird/Month/Symphony in C and so on That’s 16 views to scroll through before we get to a production. I expect this is strictly chronological, with cross-season recurring “events” having their earliest dates driving the order, but who on earth decided this is appropriate? Edited March 14, 2019 by Lizbie1 8 Link to comment Share on other sites More sharing options...
alison Posted March 14, 2019 Share Posted March 14, 2019 6 minutes ago, Rob S said: I propose you open up an ‘incognito’ tab on your browser so that every time you refresh the page a new ‘feedback’ pop up....err...pops up...and you can stress the point an appropriate number of times in different ways Well, I have the best part of half-a-dozen devices I can do it on, anyway! Weren't they supposed to be testing the new look and getting feedback from users before it went live, or was that for a previous incarnation? I definitely remember being asked to see whether and how I could arrive at a specific page from a starting page. Probably was a previous version ... Link to comment Share on other sites More sharing options...
alison Posted March 14, 2019 Share Posted March 14, 2019 Oh, plus I have that so-hated feeling of having someone shoving a large-print book in front of my face I don't suppose there's a way of setting my browser to display individual pages smaller, is there? 3 Link to comment Share on other sites More sharing options...
Mary Posted March 14, 2019 Share Posted March 14, 2019 Aaaaaaaargh! -as if life isn't difficult enough sometimes. I have given them some fairly crisp feedback. 2 Link to comment Share on other sites More sharing options...
JohnS Posted March 14, 2019 Share Posted March 14, 2019 I’m pleased it’s not just me and my lack of IT skills. I assume this development takes account of the testing some weeks ago which I’m pleased to say completely passed me by so the design choices/functionality have already had the benefit of testing/feedback etc. I always found ‘What’s on’ excellent and very much liked the detail in the calendar to plan trips. I have contacted the website people as I’m really struggling to see how I’ll cope when Autumn booking opens - fortunately some time off. 3 Link to comment Share on other sites More sharing options...
Richard LH Posted March 14, 2019 Share Posted March 14, 2019 Far too much scrolling, awkward use of filters, no simple overview of "what's on" - horrible. 5 Link to comment Share on other sites More sharing options...
San Perregrino Posted March 14, 2019 Share Posted March 14, 2019 I got confronted with the new format on laptop and iPhone today. It complicates what was a simple process for looking what’s on. I’m not a happy ballet lover this evening 😞 2 Link to comment Share on other sites More sharing options...
Bruce Wall Posted March 14, 2019 Share Posted March 14, 2019 (edited) Confusion it seems reigns throughout. Perhaps this is just the ROH Media forces signalling their extreme distress. Poor creatures. May they find the answer to their anxieties soon. Somehow they seem - I'm sure unwittingly - to bring the rest of us down with them in utter frustration. Surely Alex Beard, CBE, ROH Chief Executive would have to sign off on something like this, would he not??? At the BA meeting he said people should feel free to come up and speak to him if they saw him about. If he puts his head above the parapet now I fear he may be inundated. Edited March 14, 2019 by Bruce Wall 2 Link to comment Share on other sites More sharing options...
JohnS Posted March 14, 2019 Share Posted March 14, 2019 Can’t help thinking that the website rather complements the shambles in SW1A? Calendar is completely hopeless. 2 Link to comment Share on other sites More sharing options...
capybara Posted March 14, 2019 Share Posted March 14, 2019 I think the ROH has lost sight of the fact that the website is an important factor in enabling them to achieve their strategic purposes. Potential ‘customers’ should not be required to jump through hoops to access basic information and make bookings. I have given feedback!!!!! 5 Link to comment Share on other sites More sharing options...
MJW Posted March 14, 2019 Share Posted March 14, 2019 I just logged on to see but unfortunately it appears my version has been updated as well. However if you filter to main stage then it isn't quite so bad - on a PC at least. However to lump all venues, types etc etc at the beginning is a mess. Luckily I had already booked for the summer season so perhaps by next season it might have improved ! Link to comment Share on other sites More sharing options...
alison Posted March 14, 2019 Share Posted March 14, 2019 Doesn't help the poor blighters on public booking, though 1 Link to comment Share on other sites More sharing options...
Coated Posted March 14, 2019 Share Posted March 14, 2019 This is just unbelievable bad design. Bonus: filters don't work on my older iPad. 3 Link to comment Share on other sites More sharing options...
Lizbie1 Posted March 14, 2019 Share Posted March 14, 2019 Just wait for next season's announcement when all those shows get added on the end 3 Link to comment Share on other sites More sharing options...
MargaretN7 Posted March 14, 2019 Share Posted March 14, 2019 I managed to find the 'email us' link to send a few choice comments. First one was "Who the .... tested this?". Included a challenge to book 30 (it could be more of course) rehearsals/performances/events in the 30 minutes alloted time for booking. 2 Link to comment Share on other sites More sharing options...
ninamargaret Posted March 14, 2019 Share Posted March 14, 2019 It's unbelievably awful! And daft to have extras like Insight events listed first. I would think that the majority of people, especially casual visitors, want to know what they can see in the main house. 6 Link to comment Share on other sites More sharing options...
LinMM Posted March 14, 2019 Share Posted March 14, 2019 Oh no my worst fears have happened.....that when it reverted back to the old website for a while ....after the monstrosity of the new one for a few weeks.....that it would only be a temporary reprieve😢😢😢 1 Link to comment Share on other sites More sharing options...
Josephine Posted March 14, 2019 Share Posted March 14, 2019 The filters do enable you to see for example, a list of all main stage ballet/dance productions and rehearsals in Summer 18/19. But I can't find a way to bookmark a page view resulting from applying your chosen filters. Has anyone else managed to do this? If it is impossible (as I assume), then you need to reapply relevant filters on every website visit. Very tiresome! As far as I can see, neither the calendar nor the selection of season specific filters will allow access to any information about past performances. This is disappointing, as sometimes it was useful to view past performance listings via the old calendar, to double check casting for example. 5 Link to comment Share on other sites More sharing options...
Dawnstar Posted March 14, 2019 Share Posted March 14, 2019 1 hour ago, MargaretN7 said: I managed to find the 'email us' link to send a few choice comments. First one was "Who the .... tested this?". Included a challenge to book 30 (it could be more of course) rehearsals/performances/events in the 30 minutes alloted time for booking. Perhaps it's a deliberate ploy to stop regulars from booking for lots of performances!! I gave them 1/5 feedback from both my phone earlier & my laptop just now, together with messages complaining about the amount of scrolling & saying how much better the previous site was. I'm glad I've already decided what I want to book for on 3rd April as I have grave doubts that I'd be able to find any of it if I didn't already know it must be there... somewhere... after an eternity of scrolling. 2 Link to comment Share on other sites More sharing options...
yumiko Posted March 14, 2019 Author Share Posted March 14, 2019 The nightmare is back I can't see any improvement since they tried the first time. When you see feedback screen pops up, pleaase do feed back at that point. Once you move the page, it will not reappear. That is my case. Link to comment Share on other sites More sharing options...
alison Posted March 14, 2019 Share Posted March 14, 2019 As I discovered to my cost Although I suppose you could change browsers ... Link to comment Share on other sites More sharing options...
yumiko Posted March 14, 2019 Author Share Posted March 14, 2019 11 minutes ago, alison said: As I discovered to my cost Although I suppose you could change browsers ... The last time it was just IE with one of my laptops IE, Chrome and Safri display the same design this time. So the answer is probably no. The bookmarked production link leads to new designed page. So booking related pages have been hidden. Link to comment Share on other sites More sharing options...
daisydance Posted March 14, 2019 Share Posted March 14, 2019 On 11 February 2019 at 10:04, Richard LH said: My Android tablet has not changed yet. On my desktop I use Windows 10...I now get the new Tickets and Events page (which seems to be the new and less user-friendly What's On page) on Microsoft Edge, but not on Chrome unless I type in the relevant address as in https://www.roh.org.uk/tickets-and-events Hopefully you can use these links to directly access other relevant existing pages, from either browser, and save them as bookmarks; for example http://www.roh.org.uk/productions http://www.roh.org.uk/seasons/2018-19 http://www.roh.org.uk/news http://www.roh.org.uk/learning/insights Sadly, those links now take me (on Safari on MacBook Air) to the new, virtually unusable, version of the site. Link to comment Share on other sites More sharing options...
yumiko Posted March 14, 2019 Author Share Posted March 14, 2019 1 hour ago, yumiko said: So booking related pages have been hidden. I meant previous booking related pages have been hidden. I can’t see any difference or improvement sincec the new looking was expermented. 1 Link to comment Share on other sites More sharing options...
alison Posted March 15, 2019 Share Posted March 15, 2019 Good luck anyone trying to do public booking for the summer season https://www.roh.org.uk/tickets-and-events/summer-1819 And of course quite a few of the links from the "old" pages now don't take you to the place on the new pages that you might expect. Link to comment Share on other sites More sharing options...
alison Posted March 15, 2019 Share Posted March 15, 2019 Unbelievable. Just tried to confirm timings of the Ballet Studio Live events later on today: - Calendar doesn't work, so can't do it that way. - Filtering on Paul Hamlyn Hall didn't bring it up, even if I didn't narrow the search down any further - Searched on the term, which brought up a number of hits, but when I clicked on the right one - lo and behold, I just got transferred straight back to the Tickets and Events page! Hopeless. I'm off to bed - I can't be bothered with this any more. 3 Link to comment Share on other sites More sharing options...
Sophoife Posted March 15, 2019 Share Posted March 15, 2019 (edited) 2 hours ago, daisydance said: Sadly, those links now take me (on Safari on MacBook Air) to the new, virtually unusable, version of the site. Android 8.0.0 on Samsung Galaxy S7 Edge using Chrome (it's also the same using Firefox and the Samsung Internet browser): http://www.roh.org.uk/seasons/2018-19 Edited March 15, 2019 by Sophoife ETA other browsers 1 Link to comment Share on other sites More sharing options...
Richard LH Posted March 15, 2019 Share Posted March 15, 2019 5 hours ago, alison said: Unbelievable. Just tried to confirm timings of the Ballet Studio Live events later on today: - Calendar doesn't work, so can't do it that way. - Filtering on Paul Hamlyn Hall didn't bring it up, even if I didn't narrow the search down any further - Searched on the term, which brought up a number of hits, but when I clicked on the right one - lo and behold, I just got transferred straight back to the Tickets and Events page! Hopeless. I'm off to bed - I can't be bothered with this any more. Alison this link may work....https://www.roh.org.uk/functions/ballet-studio-live I got there via main page - click "find an event"- click "see all ballet and dance" - click "Ballet Studio Live". Anyway it's Class at 10:30 am (1hr 15 min), and Rehearsals at 12:15 and 13:35 (50 mins each). No intervals. "What's On" was so much better! Link to comment Share on other sites More sharing options...
Bruce Wall Posted March 15, 2019 Share Posted March 15, 2019 Why are the silly pictures SO large????? Could they not have a button to push for people with challenged sight??? Why do these filters not stick after you use them once. Couldn't you stay on them until you choose to change. I can see the General Booking is going to be a nightmare if they don't clean - certainly clear up - their act. Bad show ROH. 14 Link to comment Share on other sites More sharing options...
alison Posted March 15, 2019 Share Posted March 15, 2019 6 hours ago, Sophoife said: Android 8.0.0 on Samsung Galaxy S7 Edge using Chrome (it's also the same using Firefox and the Samsung Internet browser): http://www.roh.org.uk/seasons/2018-19 Ooh, that works. But for how long - it's old style? 1 Link to comment Share on other sites More sharing options...
RuthE Posted March 15, 2019 Share Posted March 15, 2019 I had reason to make a complaint yesterday to customer services, and realised that the "Contact Us" link on the website is now impossible to find. I ended up using the search engine, but you would think it was one of the really fundamental things you should be able to click on from the home page. 8 Link to comment Share on other sites More sharing options...
JohnS Posted March 15, 2019 Share Posted March 15, 2019 I agree - it should be accessible from the home page but it can be found on other pages: http://www.roh.org.uk/contact Link to comment Share on other sites More sharing options...
Richard LH Posted March 15, 2019 Share Posted March 15, 2019 (edited) 14 minutes ago, JohnS said: I agree - it should be accessible from the home page but it can be found on other pages: http://www.roh.org.uk/contact It is on the home page but you have to scroll down into the pink area at the bottom where there is a phone number and an "email us" link. Edited March 15, 2019 by Richard LH 1 Link to comment Share on other sites More sharing options...
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