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ROH 2012/2013 booking period 1 experiences


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At last, a system that seems to be able to cope with the load. Straight in at 10 a.m. and the booking process was swift and trouble-free, except that there were no Stalls Circle standing for either triple bill. Are they all being held back for public booking or have the super-duper Friends gobbled them all up?

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I clicked to add 1 SC standing to my basket and have spent 25 minutes watching a circle spinning round - it's still spinning. I'm going to log off and start again.

 

I had that problem. Try the "back" button and then check your basket. The seating plan had crashed but my tickets were still in the basket.

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I had the spinning circle too. I think it was because someone else was putting one of the two seats I had selected into their basket, because when I went back to the page it had gone. The next two I selected went into the basket without a problem.

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I went in at 10am and was finished by 10.09 - very fast and easy - but no rehearsal tickets at all for the date I tried.

 

Did anyone get in before 10am and get tickets? I am always wary of this as I had problems in earlier on-line booking systems.

 

Margaret

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Good news first, anyone can book tickets for non-period 1 at the same time, no waiting room, straight in at 10am, and the system holds your previous payment details so that is quick. The bad news is that sometimes I got the seating plan up after clicking on and sometimes I didn't, had to try again, that happened many times, plus 1 performance was not amphi bookable so I had to rethink, ran out of time and had to make 2 separate bookings, whole think took 45 minutes. It would have been okay without that time limit, when I went back in lots of amphi seats gone, especially anything that included the name "Acosta", E-mail confirmation has not appeared but apparently it may take 24 hours!

 

 

 

 

 

 

 

 

 

 

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Extremely quick and easy and I managed to get SCS for 2 Swan Lakes, 1 Viscera triple and 1 MacMillan triple! This is probably the most successful booking day I've ever had! I'm very happy - well done ROH :)

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Good news first, anyone can book tickets for non-period 1 at the same time, no waiting room, straight in at 10am, and the system holds your previous payment details so that is quick.

 

Provided that it actually allows you to re-use said card: mine was rejected the other day, reason unknown.

 

The rest sounds promising. I'm off to have a look around the non-P1 offerings, if I can.

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I had that problem. Try the "back" button and then check your basket. The seating plan had crashed but my tickets were still in the basket.

 

Thanks for the advice which I'll rememember in future. This time I logged off and on again.

 

Once I got rid of the spinning circle it all went very well.

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I'm looking at June/July performances on the ROH booking site and find it much easier to get the seating views up using Safari rather than Opera (my favourite browser) or Firefox.

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Margaret

 

I am a Supporting Friend member but could not purchase Rehearsal tickets in April.

I was told by Box Office that tickets were gone by higher category members and they are planning another rehearsal additionally.

So let's hope we will be able to get it...

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My shopping basket indicated 0 purchases during the entire booking session. When I clicked on it my selected tickets were actually there but I got the turning circle experience and was afraid of running out of time. In the ensuing panic I managed to buy three superfluous tickets for the same cast in Swan Lake, all SCS, so humble apologies to anyone I may have deprived - keep an eye on the ticket trade forum nearer the time.

 

Otherwise it was refreshing not to have to queue for ages only to find no SCS left - although Viscera and Concerto mixed bills were distinctly lacking online. Some luck on the telephone but after eventually getting through to be regaled with the message "you are no. 39 in the queue" was a little dispiriting. - and like the old online waiting room it did seem to take for ever ...

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Some luck on the telephone but after eventually getting through to be regaled with the message "you are no. 39 in the queue" was a little dispiriting. - and like the old online waiting room it did seem to take for ever ...

 

But at least you get some nice music to listen to as you wait... :P

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As I understand it, Friends Priority Rehearsals booking was in April for Premium 1 and 2 Friends only. Rehearsals booking for all other Friends ( Supporting, Senior, Joint and 'ordinary' Friends) starts next Wednesday June 20th at 10.00am.

 

I think Margaret was talking about "In Rehearsal" rather than FGRs.

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  • 2 weeks later...

My shopping basket indicated 0 purchases during the entire booking session. When I clicked on it my selected tickets were actually there but I got the turning circle experience and was afraid of running out of time. In the ensuing panic I managed to buy three superfluous tickets for the same cast in Swan Lake, all SCS, so humble apologies to anyone I may have deprived - keep an eye on the ticket trade forum nearer the time.

 

Otherwise it was refreshing not to have to queue for ages only to find no SCS left - although Viscera and Concerto mixed bills were distinctly lacking online. Some luck on the telephone but after eventually getting through to be regaled with the message "you are no. 39 in the queue" was a little dispiriting. - and like the old online waiting room it did seem to take for ever ...

 

 

As a late postscript: the box office have very kindly cancelled my superfluous tickets and arranged a refund. It's had two benefits - freeing up some SCS tickets for others and allowing me to grab a couple of additional ones which I couldn't before because I had reached my maximum allocation.

 

Grateful thanks to the lovely box office who are always so helpful.

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  • 2 weeks later...

Public booking for Period 1 today, oh joy, and the system is starting to creak. Quite a few errors but all could be overcome by reloading the page. However no Stalls Circle standing at all for any of the 15 or so ballet performances I looked at. Where have they all gone?

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Mixed feelings about this session .... Got on fine ... Booked everything I wanted but with - as John said - far too many errors appearing for anyone's comfort or good health - (I can imagine many would be scared off by this - but perhaps that is the ROH's motive). One curious thing - usually I receive the email in confirmation immediately after I make the booking. I have not received it as yet for this booking .... so printed out the on-screen notation which I don't usually do - saving trees and all that ...

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