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This was the first day of online booking for the ROH Winter season for Supporting Friends, and once again the website was full of glitches. The operation in response to each seat request was sluggish and often ended in an error report and request to try again. Since booking opened at 9 am there was no one in the box office (opens at 10am) or the Friends office (opens at 9.30) to provide any assistance, although the telephone operator did offer the information that "they" were trying to do something about the problem. Eventually I was able to book all the tickets I wanted, although all insight evenings were fully booked, but I have pretty well given up ever getting in to one of those. However, the process was much slower and more laborious than usual. These problems have been going on ever since the ROH started online booking. Are they ever going to get it right?