Anjuli_Bai, the truth is I am rather shy and unassertive person, and I was not a match for the boorish man in the shop. I will never make the mistake again, though!
This pair, I bought before I came away to uni, I had just left my teacher at the time (couldn't show her the shoes), didn't have time to go to London for a proper Freeds fit and I - I admit - settled for a pair that I knew weren't perfect. On top of that I then had a break from pointe dancing so they didn't get the usual work out, and I wonder if my feet changed a little.
I have actually broken the shank (which I never had in this style before) but I haven't touched the box - even with all the good old techniques I could never get it to soften - after many many hours of classes in them and of home practise (I don't have enough class time in the week to get away with not practising in my kitchen, I'm afraid) it looks almost new. Maybe I just got a bad pair fitted by someone who wasn't 100% on it - my own fault I know for buying them, but the point is I now need to rectify the mistake.