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yumiko

New ROH website

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1 minute ago, alison said:

No, do I need one?

 

No! I was wondering whether that was the problem (I’ve encountered it myself).

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Posted (edited)
5 hours ago, alison said:

Sorry to bump this again, just when it was dying down, but I've just tried the Calendar for the first time.  Clicking on 5th April seems to bring up pretty much everything which is on in a date range including 5th April, but I have no idea what's actually on in the main house that evening.  My guess would be Forza, but I have no real idea unless I click through onto those booking dates (indeed, it is). Is it so much to ask for the system to bring up direct booking links for a specific date?

Try applying your chosen date(s) on calendar, and then choose Filters > Venue > Main Stage. This eliminates other venues for the chosen date(s). But still the old style calendar seemed far more efficient...

Edited by Josephine
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Thanks, Josephine.  I may try that.  But it's still more clicking and scrolling than the old system, isn't it?  As an RSI sufferer, I'm very aware of these things.

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1 hour ago, alison said:

Thanks, Josephine.  I may try that.  But it's still more clicking and scrolling than the old system, isn't it?  As an RSI sufferer, I'm very aware of these things.

Agree - it's infuriating! Going from site entry to specific performance page using e.g venue filters as above needs ten clicks I think. It was just three clicks using the old website calendar...

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I've just booked for "The Bright Stream"  with the Victor Hochhauser list priority.  It was quite an annoying process. After selecting my tickets, I wanted to have a look at availability for other productions, but the 'continue shopping' link took me to the main page.  After the laborious process of finding the date on the event calendar, a message appeared saying general booking opens in April. I had to go back to the VH email and click on the link to get to the right page. This needless faffing about put me off considerably. I left my comments on the feedback pop-up but I doubt whether anyone cares.

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I just hit the Back button every time - no problems.  You can only get at the priority booking via the one specific page.

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I also booked using the Victor Hochhauser priority list - the trick was not to get caught up in the ROH web site but keep reverting to the VH page. A real joy to make a RB booking on-line so easily after all the frustration and hassle with the new web page. Just like the good old days! 

 

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Unfortunately my browser gave me an error message every time I pressed the Back button. Never mind, I got my tickets and that's what matters!

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I know I'm being cynical, but I wonder if the web site has been designed for those who wish to book for the 'experience'? The 'show', plus the meal, interval drinks, even the programme, all in one nice tidy little package. None of this mucking about with wanting to book different casts, and trying to find a seat where you can see at least a decent proportion of the stage without bankrupting yourself in the process.

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I suspect that you’re probably right and there probably isn’t a user story in there for the balletomanes unless there happens to be one in a senior position on the development team. Even any ROH reps aren’t going to represent those users, because they won’t have experience there. 

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Okay, so can someone tell me, is there a way of being able to print off the summer season, ballet and opera, main house, Linbury and Clore, in chronological order - and not losing any vital information like titles? :)  Adding casting would of course be ideal.  I can't see that there's a way of doing it.

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I realise the number of people without access to computers etc must be fairly small, but how can they access information nowadays? I used to.love the very informative brochures that we got and happily pored over them selecting casts. I have a ballet going friend who does not enjoy using a computer and I end up printing out information for her - not always the easiest task. she frequently asks why information can't be sent. To be fair, it's not just the ROH; many organisations act as though it was now a legal requirement for everyone to have a computer!

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8 hours ago, alison said:

Okay, so can someone tell me, is there a way of being able to print off the summer season, ballet and opera, main house, Linbury and Clore, in chronological order - and not losing any vital information like titles? :)  Adding casting would of course be ideal.  I can't see that there's a way of doing it.

 

You could try this link from Richard I think some time ago.  If you click on calendar and select a month, you should be able to see what’s on and move from month to month.  I don’t know how printable it is. 

https://www.roh.org.uk/events?gclid=EAIaIQobChMInZjemJGV4QIVwiaGCh2S0AMaEAAYASABEgJhrPD_BwE

 

If you’re a Friend, there is the Magazine which is on line and the last few pages give a reasonably comprehensive calendar which is printable.

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8 hours ago, ninamargaret said:

I realise the number of people without access to computers etc must be fairly small, but how can they access information nowadays? I used to.love the very informative brochures that we got and happily pored over them selecting casts. I have a ballet going friend who does not enjoy using a computer and I end up printing out information for her - not always the easiest task. she frequently asks why information can't be sent. To be fair, it's not just the ROH; many organisations act as though it was now a legal requirement for everyone to have a computer!

 

I imagine that many organisations probably feel it’s not an efficient use of funds to produce publicity materials for a limited number of users.  Would you or your friend be willing to pay for an information brochure?

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Posted (edited)

This has become very fiddly.  Not good.  Not clear.  Much better before.  That said I got everything I wanted .... Not the Fonetyn Gala .. but that's OK ... I'll go to SFB instead.  A happy alternative and MUCH LESS EXPENSIVE. 

 

Don't know if anyone noticed - but for the RBS performance on 14th July ... you had to click 'more information' to go in and scroll down to find 'book'.   Was the same this time round for the Bolshoi ..... I think that some people will be confused and entirely put off.  It was the same for the Jette Parker Opera Showcase and War and Peace.  Perhaps confusion was their aim.  

 

In all: NOT GOOD.  

Edited by Bruce Wall
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On 28/03/2019 at 22:24, ninamargaret said:

I know I'm being cynical, but I wonder if the web site has been designed for those who wish to book for the 'experience'? The 'show', plus the meal, interval drinks, even the programme, all in one nice tidy little package. None of this mucking about with wanting to book different casts, and trying to find a seat where you can see at least a decent proportion of the stage without bankrupting yourself in the process.

Not sure about that, Ninamargaret.  Booking a meal is now a nightmare.  I am eating on April 9 and whereas you used to be able to see the menus for each production, these now only become available nearer the time which means a problem unless you are dining with somebody you live with!  God knows why the caterers haven't demanded a better system; lady I spoke to sounded thoroughly disenchanted.

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Posted (edited)

It made me laugh, Bruce.  You see the advertising for the Bolshoi and think, 'yeah, I'll have some of that.'

 

Then you go to ROH website and you must first trawl through Tea Dances, Dancing for Tiny Tots and Pride celebrations before finding any mention of the Bolshoi!

Edited by penelopesimpson
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Posted (edited)
11 minutes ago, penelopesimpson said:

 Has the 20% of tickets kept for General Booking protocol now been abandoned?

 

Have a feeling it went out the door as the continuing ACE cuts came in.  You see similar changes at the NT.  Everyone's bit. 

Edited by Bruce Wall

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So, we are reaching a situation where unless you are a Friend, there will be certain productions you will never be able to buy a ticket for, e.g. La Forza?

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1 hour ago, bangorballetboy said:

imagine that many organisations probably feel it’s not an efficient use of funds to produce publicity materials for a limited number of users.  Would you or your friend be willing to pay for an information brochure?

I think most organisations have a reasonably priced subscribers scheme where printed information is sent out. I receive this from several organisations - National Theatre for one. Both my friend and I are Friends and I'm perfectly happy to get my additional information on line; some folk still prefer,their information in print.

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52 minutes ago, penelopesimpson said:

Not sure about that, Ninamargaret.  Booking a meal is now a nightmare.  I am eating on April 9 and whereas you used to be able to see the menus for each production, these now only become available nearer the time which means a problem unless you are dining with somebody you live with!  God knows why the caterers haven't demanded a better system; lady I spoke to sounded thoroughly disenchanted.

But you forget that if you're booking for the 'experience ' you probably don't care what the food is as long as it's expensive!

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I so agree, Ninamargaret.  Whilst I am fine with online information, so many people find it hard to believe that there are still many people who do not use websites.  This is particularly prevalent in older age groups and therefore the ROH should accommodate this as their core audience is more mature.  I find it especially hypocritical coming from an organisation that makes much of its inclusivity credentials that it chooses not to communicate in forms acceptable to everybody.  It seems they are more desirous of communicating with some audiences than with others!  That is hardly inclusivity.

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I recently received a long, good quality printed booklet from Sadler's Wells for the forthcoming year. Very useful, and nicer than spending yet more endless time glued to my laptop. And I'm not a member of SW.

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I don’t think it’s unreasonable to expect printed material to be available, and it’s not just the old or staid who like it - or at least the likes of Screwfix and Argos don’t think so!

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10 minutes ago, bridiem said:

I recently received a long, good quality printed booklet from Sadler's Wells for the forthcoming year. Very useful, and nicer than spending yet more endless time glued to my laptop. And I'm not a member of SW.

I am a Patron of the RSC, at the lowest level, about equivalent to my

 ROH Friends membership, also the lowest level. I receive mailings for each booking period, generally two per year. More like a newspaper than the glossy ROH mag. Also included a very detailed booklet with details of performances, events, prices, details of discounts etc. This is also freely available at the theatre. I get regular emails about extra events, tours etc,and discounts on their shop, restaurants and occasional offers on touristy attractions. I would think if one large national arts organisation can provide this the ROH could do so as well.

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They can - but they choose not to.

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7 hours ago, bridiem said:

I recently received a long, good quality printed booklet from Sadler's Wells for the forthcoming year. Very useful, and nicer than spending yet more endless time glued to my laptop. And I'm not a member of SW.

 

Lucky you.  This time, they've only sent me the totally useless fold-out :(  - you know, doesn't tell you show times, programme components, vital things like that.  I'll have to see if I can procure one.

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