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yumiko

New ROH website

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Unbelievable.  Just tried to confirm timings of the Ballet Studio Live events later on today:

 

- Calendar doesn't work, so can't do it that way.

- Filtering on Paul Hamlyn Hall didn't bring it up, even if I didn't narrow the search down any further

- Searched on the term, which brought up a number of hits, but when I clicked on the right one - lo and behold, I just got transferred straight back to the Tickets and Events page!

 

Hopeless.  I'm off to bed - I can't be bothered with this any more.

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2 hours ago, daisydance said:

Sadly, those links now take me (on Safari on MacBook Air) to the new, virtually unusable, version of the site. 

 

Android 8.0.0 on Samsung Galaxy S7 Edge using Chrome (it's also the same using Firefox and the Samsung Internet browser):

 

http://www.roh.org.uk/seasons/2018-19

 

 

IMG_20190315_133408.jpg

Edited by Sophoife
ETA other browsers
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5 hours ago, alison said:

Unbelievable.  Just tried to confirm timings of the Ballet Studio Live events later on today:

 

- Calendar doesn't work, so can't do it that way.

- Filtering on Paul Hamlyn Hall didn't bring it up, even if I didn't narrow the search down any further

- Searched on the term, which brought up a number of hits, but when I clicked on the right one - lo and behold, I just got transferred straight back to the Tickets and Events page!

 

Hopeless.  I'm off to bed - I can't be bothered with this any more.

 

Alison this link may work....https://www.roh.org.uk/functions/ballet-studio-live

 

I got there  via main page -  click "find an event"-  click "see all ballet and dance" - click "Ballet Studio Live".  

 

Anyway it's Class at 10:30 am (1hr 15 min), and Rehearsals at 12:15 and 13:35  (50 mins each). No intervals.

 

"What's On" was so much better!

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Why are the silly pictures SO large????? Could they not have a button to push for people with challenged sight???  Why do these filters not stick after you use them once.  Couldn't you stay on them until you choose to change.  I can see the General Booking is going to be a nightmare if they don't clean - certainly clear up - their act.  Bad show ROH. 

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6 hours ago, Sophoife said:

 

Android 8.0.0 on Samsung Galaxy S7 Edge using Chrome (it's also the same using Firefox and the Samsung Internet browser):

 

http://www.roh.org.uk/seasons/2018-19

 

 

IMG_20190315_133408.jpg

 

Ooh, that works.  But for how long - it's old style?

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I had reason to make a complaint yesterday to customer services, and realised that the "Contact Us" link on the website is now impossible to find.  I ended up using the search engine, but you would think it was one of the really fundamental things you should be able to click on from the home page.

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14 minutes ago, JohnS said:

I agree - it should be accessible from the home page but it can be found on other pages:

http://www.roh.org.uk/contact

It is on the home page but you have to scroll down into the pink area at the bottom where there is a phone number and an "email us" link.

Edited by Richard LH
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I've just looked at the new site - what a mess!!!  I used the calendar, and could just about see something underneath the calendar window.  Eventually I found a link to the summer ballets, glad I have done my summer booking through Friends.  Why can't they leave well alone?

 

 

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Oh well, it's nice to know the calendar works for some people!

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1 hour ago, Richard LH said:

It is on the home page but you have to scroll down into the pink area at the bottom where there is a phone number and an "email us" link.

 

Thanks Richard - I’d been looking for a ‘Contact us’ link as that’s what it used to be called and is still there on other pages.  All very confusing.

I’m afraid I’ve drawn a complete blank with Calendar.

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A horrible mess, I have found that if you select filters at the start, say ballet/dance, main stage,Linbury, it does speed up all that scrolling, hope they don't mess up the actual booking pages too! I had the chance to give a 1-5 score again today!

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1 hour ago, Beryl H said:

I had the chance to give a 1-5 score again 

A score from minus 1 to minus 5 would be more appropriate...

Edited by Richard LH
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Quite. I found myself wondering, as the ratings box popped up today, if anyone is giving it more than a 1 or 2 at the moment.

 

I decided to have a practice go at the Friday rush at 1pm today to see what that was like on the new website, as I'll potentially want to be doing it next week. I couldn't find any obvious link to the Friday rush page so ended up just going in via one of the Frankenstein performances, which did work. However as none of the rush tickets for Wednesday's performance have sold yet, 3 hours later, I probably won't actually have to worry about being quick next Friday for the last performance!

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Ah, there's a link to Friday Rush via the Tickets page.  Or at least there was yesterday ...

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Intrigued by all of the above, I thought I ought to take a look at what appeared on my (little used these days) "What's On" bookmark - and, sure enough, it's all different!  Oh well ........

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3 hours ago, Beryl H said:

A horrible mess, I have found that if you select filters at the start, say ballet/dance, main stage,Linbury, it does speed up all that scrolling, hope they don't mess up the actual booking pages too! I had the chance to give a 1-5 score again today!

 

But filters seem only to work for one purchase  - which will be incredibly frustrating when booking for a number of performances when a booking period opens and when ‘Calendar’ is completely blank.

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3 hours ago, alison said:

Ah, there's a link to Friday Rush via the Tickets page.  Or at least there was yesterday ...

I can't find it at the moment, though I'm on my phone so might be missing something.

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Yes, I know that page. What I couldn't work out was how to get directly there from the new Tickets & Events page. The only way I could find was a convoluted route via a couple of other pages.

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20 hours ago, alison said:

 

Ooh, that works.  But for how long - it's old style?

Dunno but I'm happy to offer a booking service...? 🤣

Edited by Sophoife
Emoji

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The site is now truly horrible and will end up alienating all those who try and do more than flick (or rather scroll) through it, from first time bookers to the rest. It seems the current design is probably the result of

 

i/ Making top level decisions on general principles (attract new/different customers, for example) while forgetting to include “maintaining or improving current functionality” as a key strategic goal

 

ii/ Prioritising design ideas to deliver (i) while not properly tasking or supervising the web designers (a trade that can get as easily lost in its own not-always-sensible ideas as any other specialist activity) 

 

iii/ Not checking the result against a full list of criteria

 

iv/ Nor doing beta testing with enough different kinds of user (eg teenage and other new users; those who regularly spend thousands a year at ROH; those who book one show at Christmas; those who visit several times a week)

 

Last year’s row about the marketing consultants retained by Lucy Sinclair was a sackable offence in my view. This ill-conceived redesign is bad enough that here too heads should roll. But we know this won’t happen. ROH is a protected third sector organisation (once-in-never-out is the general rule) And Alex Beard’s long experience at Tate is not encouraging: the Tate is an organisation that tries to solve problems by adding new layers of management, just as has happened in recent years at ROH.

 

The alternative? Fewer but cleverer people, less pre-occupied with corridor politics and their own position, could work wonders. Sadly we can’t hope for this given the current managerialism that is running riot at Covent Garden. This is all not going to end well but will nonetheless be determinedly sold as a “brave new world”. 

 

Edited by Geoff
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18 hours ago, Saodan said:

This is the link for the old style calendar. Who knows how long it will remain accessible. 

 

https://www.roh.org.uk/events/calendar/2019/03

 

So the historic pages are still there,  from which you can still link to individual previous performance/cast details. You just need the right http link details.

 

e.g. https://www.roh.org.uk/events/calendar/2015/11  for Nov 2015  (includes opera as not filtered for just ballet, as previously possible).

 

By the same token, I wonder if  the old "What's On" page is still there  and if so what its http address would be ?

 

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So well said Geoff.

 

Presenting a website that makes it hopelessly difficult to find information and book tickets (having already got rid of  printed information of any kind,  and banished a tiny box office to an obscure corner) is rather similar to presenting productions in which many seats have a poor view, or indeed refurbishing a whole theatre so that the sightlines are worse than before.

 

It suggests an institutional attitude that is inward-looking, barely aware of the audience- whose annoying criticisms can simply be switched off by disabling comments on the few news items still put up.

 

The Royal Ballet deserves better. I think they should look around for a new home. Never thought I would say such a thing!

 

 

 

 

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Many thanks Saodan and Richard. Given that the calendar information is still available and really clear and so useful, I take it the ROH could readily provide a link?  I’m hoping the current Calendar link is not what the website designers intended and will be sorted - but as the website has gone through a fair amount of testing this is poor.

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I agree with Geoff and Mary above. Any other organisation that at a time of financial stringency devoted resources to activities unrelated to its primary function  and embarked on marketing strategies designed to alienate its key client base would be deemed unfit for purpose. This at a time when other Arts companies including our struggling ballet companies are  desperately underfunded and working so hard to maintain their clent base.The question has been raised elsewhere whether an organisation that relies entirely on buying in performers for each individual event can truly be called an opera company; on the other side of the House the Royal Ballet is firing on all cylinders at present but how long can that continue under an umbrella management that clearly lacks understanding of basic management skills and has become reliant on incompetent external consultants for whom the Arts objectives are subservient to other ill-conceived considerations.               

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48 minutes ago, Mary said:

The Royal Ballet deserves better. I think they should look around for a new home. Never thought I would say such a thing!

 

As long as they can take the (main) auditorium with them!!

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Your analysis/comment is 'spot on', Geoff.

So far, not one of the major new initiatives has been clearly founded on serving the primary purposes of the ROH. I am thinking here, in particular of course, of the misguided marketing statements, the priority afforded to 'the look' (rather than sight lines) in The Linbury, casting information (or lack of) which is discourteous to dancers and unhelpful to audiences,  the website re-vamp,  the ticket price decisions, and the inadequate communications with 'stakeholders' about the changes. Moreover, many of the 'mistakes' indicate a lack of management experience and flimsy decision-making processes.

There has been no attempt to use 'focus groups' or run proper 'trials' and I have yet to see much evidence of improvements resulting from feedback. I wanted to be supportive but, six months on from the launch of 'Open Up', some things seem to be getting worse, not better.

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