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Brilliant.  The website seems to be barely functioning this morning - or is it just my browsers?  I can't even get into any of the Spring events to book :( 

 

On the odd occasion that I've been able to get onto the production pages, there are no links to any of the performances.

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I'm having the same problem. I'm either getting production-specific pages with no booking option on or just Service Error pages. I managed to grab one R&J ticket at 9.01am then everything went strange.

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Is anyone else having a problem.  I go in but no event/performance will go to a ticketing area.  Have tried on both Chrome and Explorer.  No luck.  Am I alone in this? 

 

Now I'm getting a timed out message on the Spring Season pages themselves ... (Timed out while waiting on cache-lcy19230-LCY) ... Anyone else? ..... If this is not just me ... then it is a disaster for the ROH.  Poor Show.  

 

Now i queue ... BUT QUEUE PAUSED .... WHAT'S THE POINT /???????

Edited by Bruce Wall

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The site is on it's knees. Not possible to achieve anything

 

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I was on the R&J performance page at 0830, at 0900.15 I clicked on my chosen performance and it went to the same page I would’ve got if I’d  tried last week and since then can’t get to a performance page at all.

 

this didn’t happen for Swan Lake 

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I tried closing my browser & re-opening and now I can't even get beyond the home page. Although I suppose if everyone else is getting the same problem then I can desparately hope that there may still be tickets left when it finally works.

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Well, I have to go out soon, and if this isn't fixed I shan't be able to get hold of any tickets.  Oh well, I suppose I shall have to get used to this, since they've already booted me out of all the amphi seats I used to be able to afford :( 

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I think we've melted their servers...

All that demand for ticket buying links, all those extra glossy bits and erroneous links to load, I can almost hear the cooling fans screaming from here

 

(I think its the waiting queue bit that's gone west, but that is only a guess)

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The R&J page will now load but with no ption to buy anything

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I've tweeted ROH and included a link to this thread. If you are on Twitter you might want to RT or make the point as well.

 

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All I'm getting now for Events is a totally blank page apart from "Timed out while waiting on cache-lcy19243-LCY" whatever the heck that means. I've tweeted the ROH. I don't remember it being this bad for years, if ever. The last few bookings have been really straightforward, in & out in a few minutes.

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And on my laptop being on the site at 0830 has enabled me to be 1076 in the queue

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19 mins past 9 and at last its starting to react. 1268 in queue!

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ah - its working now, the queue is in operation - so no chance of getting the ones I was after over 20mins ago!

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Lucky you.  I'm 1800+ and the queue has been paused, whatever that means.

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Yes it was paused for me for a while but eventually it moved.....don't refresh!

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What an absolute pig’s ear.  I eventually managed to get tickets for R&J with Cuthbertson and Ball but got so many error messages and hung pages in the process that I nearly combusted.  The servers seem to have gone back in time by 5 years.  

 

So much for the “new and improved” website “reflecting the excellence of your experience”. 

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Once I got to the virtual queue it moved rapidly...although I managed to accidentally exit and ended up re-queueing 🙁 hope people have managed to get the tickets they wanted

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2 fairly rubbish standing places for Romeo and one for Frankenstein :(  Still, never mind, look at how many seats I've nobly left available for all those newcomers they're wanting to get in [GRRRR!!!!]

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Finally it worked! I've got what I wanted ballet-wise (mostly embarassing amounts of R&J, due to failing to decide which cast I wanted to see most so booking for 4 of them!) but have been unsuccessful opera-wise as Berenice is completely sold out & Billy Budd has nothing left in the stalls circle under £100 so I've only been able to book Andrea Chenier out of the 3 I wanted.

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Actually, on the subject of website glitches, for a few days now accessing pages on balletcoforum   tends to freeze my computer  screen for few seconds. It never happened before and doesn't happen on my tablet. Anyone else noticed this? 

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I hope you all managed to get approximately what you wanted, I know I did in the end. I now need a drink!

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One of the worst booking experiences I have known.  It should have been listed as an NHS Stress Test.  (That said I got what I wanted ballet-wise - but like Downstar struggled with opera  Only one Forza ... Sorry, ROH, I refuse to pay £24 for a dreadful slips place after which you have to fork out for a chiropractor.)  

Edited by Bruce Wall
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I’ve gone into full zen/cut-off-nose-spite face mode. I’ll just watch live relay in Berlin. I’ve bought great seats for San Francisco Ballet instead and will use my R&J allocation to try and get a crow’s nest view at Margot fest. Or I might buy a meal. Or...

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HOW on earth is it possible that a world class institution such as the ROH has such a totally inadequate online booking system? Such a struggle to grab a few tickets. I don't know why I put myself through such a frustrating and infuriating experience. Why can't they solve their website/casting lists/booking issues? It's been going on and on. Surely they have the best experts working for them? 

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