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New Linbury Theatre seating plan - and sightlines

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Aha just had another look....yes the August post...and had read the double letters as being "upstairs" 

Now I can see that they could be at the lower level in the stalls!! 

There was some confusion when being "shown" to seat on the night. The usher said just go down one level your seat is on the right and then couldn't find seat 47 as ended at 46! Only to be told I was in the Upper Circle so had to go down yet another level to get to the Circle.

I wasn't the only one making this mistake so I think the Ushers need to give more precise information ....especially as it s new and many may be making their first visits! 

Perhaps the plan should be colour coded for height levels ......and ...it seems ...for those seats which have restricted views!! 

Edited by LinMM

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I contacted Customer Services on Friday night about the sightlines (from A41/42 in Upper Circle). I received a reply today saying that they are sorry to hear of my experience and will contact the Royal Ballet about this and get back to me. I find that rather strange. Surely the RB was only one participant in the planning of the new Linbury? The sightlines relate to the theatre itself, not to the particular company performing at the time. The same problem will occur whoever is performing. (I have replied to this effect.)

Edited by bridiem
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8 minutes ago, bridiem said:

I contacted Customer Services on Friday night about the sightlines (from A41/42 in Upper Circle). I received a reply today saying that they are sorry to hear of my experience and will contact the Royal Ballet about this and get back to me. I find that rather strange. Surely the RB was only one participant in the planning of the new Linbury? The sightlines relate to the theatre itself, not to the particular company performing at the time. The same problem will occur whoever is performing. (I have replied to this effect.)

Weird.  What are they going to do - ask Muntagirov not to jump quite  so high and have somebody sitting in the wings going ‘left a bit’ when the cygnets come on?

Edited by penelopesimpson
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18 minutes ago, bridiem said:

I contacted Customer Services on Friday night about the sightlines (from A41/42 in Upper Circle). I received a reply today saying that they are sorry to hear of my experience and will contact the Royal Ballet about this and get back to me. I find that rather strange. Surely the RB was only one participant in the planning of the new Linbury? The sightlines relate to the theatre itself, not to the particular company performing at the time. The same problem will occur whoever is performing. (I have replied to this effect.)

 

That sounds like a typical buck-passing response.

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45 minutes ago, Jan McNulty said:

 

That sounds like a typical buck-passing response.

 

Well it's either buck-passing or genuine lack of understanding. I'm not sure which is more concerning.

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Surely the only thing that can be done about restricted view seating for dance performances in the Linbury (and remember it's designed to be a flexible performance space, so the seats with limited view for a traditional stage setting may be better seats for something that is in the round) is to reflect that in the price; I very much doubt they're going to rip up the seats in a new theatre to change sightlines.  That is something that should, of course, be discussed with the Royal Ballet.

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1 minute ago, bangorballetboy said:

Surely the only thing that can be done about restricted view seating for dance performances in the Linbury (and remember it's designed to be a flexible performance space, so the seats with limited view for a traditional stage setting may be better seats for something that is in the round) is to reflect that in the price; I very much doubt they're going to rip up the seats in a new theatre to change sightlines.  That is something that should, of course, be discussed with the Royal Ballet.

 

Yes, but it should be discussed in the first instance - or at least at the same time - with whoever programmes the Linbury for the range of performances of which dance is only one (but not the only one that would be affected by sightlines). In fact I'd be surprised if the RB decides on pricing for seats in the theatre when it's performing there.

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6 hours ago, bangorballetboy said:

Surely the only thing that can be done about restricted view seating for dance performances in the Linbury (and remember it's designed to be a flexible performance space, so the seats with limited view for a traditional stage setting may be better seats for something that is in the round) is to reflect that in the price; I very much doubt they're going to rip up the seats in a new theatre to change sightlines.  That is something that should, of course, be discussed with the Royal Ballet.

Surely that is something that should have been discussed before the layout for the seating was finalised.

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I've received another email from Customer Services about the view from Upper Circle A41 and A42. They say that the producers of the Royal Ballet performance have revisited the sightlines and are happy to give me a 50% Gift Certificate in relation to my booking. I assume (hope) that this means that the seats (and other similar ones) will be acknowledged to have a restricted view and set at correspondingly lower prices in future. I'm obviously glad to be receiving a partial refund, but it still all seems bizarre to me that a) the theatre was designed in this way when it is usually going to involve performances (by the Royal Ballet or anyone else) where being able to see matters; and b) the sightlines were either not tested in advance and priced accordingly, or (even worse) were known to be bad in advance but not priced accordingly on the grounds that the audience probably wouldn't complain. I wonder how many seats will now be re-priced? And how will that affect the projected income for the Linbury??

 

 

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I made most of the above points in my reply to Customer Services, and have received another email from them saying that all my points are being looked at.

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I have been 3 times and sat on all levels now. Pretty good legroom in stalls. What I would warn is the centre of the front row in circle and upper circle especially the middle 10-12 seats has appalling legroom. As it starts to curve round at the sides this improves notably. Be warned. Take a torch to find the number on your seat too😊

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I agree about the need to take a torch, I was unable to find my seat number in the circle (cataracts don't help!) and had to rely on people sat in the vicinity.

However, I emailed customer services about the difficulty in finding both the location and the seat number and they promptly sent a response stating that they are looking at improving signage (my word but I presume that's what they meant) and the placing of seat numbers so that it was easier to find seats.

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I made a mental note of where my seat was from the plan when booking my ticket, which was useful as I found my seat no problem that way. I couldn’t tell you where the actual seat number was, though, because I never saw it and it did all seem a bit dim in there. 😂

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For the opening night of New Works I had circle A44, could see about 2/3 of the stage.

I was told the right hand end two seats of circle central row B were empty in first half, so went and stood next to them towards end of interval.

When Alex Beard and guests returned to take their places in that row he asked me "Are you sitting here?" to which I replied I hoped to be as where I had been sitting I couldn't see. He replied that certainly I may sit there, then. Might this be a case of my action speaking louder than words?

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