Tatasmum Posted April 12, 2018 Share Posted April 12, 2018 15 minutes ago, Bluebird22 said: They refunded me and cancelled my order today, I placed the order last Tuesday. I received no confirmation email from Sansha so I rang them and they said they were processing it. That's not good :-/ I did get a confirmation email so I hope my order will go through. Link to comment Share on other sites More sharing options...
Tatasmum Posted April 13, 2018 Share Posted April 13, 2018 So they're not taking phone calls and are closed Mondays. This isn't good, I just want to know if my order has been posted. If not I'll have to drive out of town to get a leotard for DD.... Link to comment Share on other sites More sharing options...
HollyLou Posted April 13, 2018 Share Posted April 13, 2018 I'm still chasing mine up. Had one email today to say they are a week behind with orders but they still haven't confirmed they have my order. They asked for my order number which was all included on my original email.Shocking customer service 1 Link to comment Share on other sites More sharing options...
Fiz Posted April 13, 2018 Share Posted April 13, 2018 I have had such awful service from Sansha in the past that I won’t use them anymore. 1 Link to comment Share on other sites More sharing options...
Emilie Posted April 13, 2018 Share Posted April 13, 2018 I've placed 2 big orders last week in quick succession because I thought the first one had been cancelled. Money has left my account. One parcel arrived today but they sent the leotards in the wrong size and not the ones I ordered!! I'm hoping the remaining parcel will arrive. The letter that arrived with parcel said I will be able to return the leotards but I'm hesitant about sending them all back if they are on the brink of closure. Nobody answering the wholesale or online help number. Fingers crossed. 1 Link to comment Share on other sites More sharing options...
Emilie Posted April 14, 2018 Share Posted April 14, 2018 Big order arrived this morning. Very relieved! 2 Link to comment Share on other sites More sharing options...
Nicola H Posted April 14, 2018 Share Posted April 14, 2018 17 hours ago, Fiz said: I have had such awful service from Sansha in the past that I won’t use them anymore. I suspect that even if Sansha themselves aren't in trouble the UK distributor / franchise is ... the London store has gone - now a wine merchants i think and the Hull store is not exactly high profile and doesn't look especially well kept - it also seems to have quite poor reviews locally 1 Link to comment Share on other sites More sharing options...
Tatasmum Posted April 14, 2018 Share Posted April 14, 2018 4 hours ago, Nicola H said: I suspect that even if Sansha themselves aren't in trouble the UK distributor / franchise is ... the London store has gone - now a wine merchants i think and the Hull store is not exactly high profile and doesn't look especially well kept - it also seems to have quite poor reviews locally That's interesting. Well I'm glad I paid by PayPal as it I will be opening a dispute next week. Link to comment Share on other sites More sharing options...
Danceemum Posted April 16, 2018 Share Posted April 16, 2018 My first parcel has arrived and they sent the wrong size.... They’re still not answering the phone - has as anyone tried to do a return? I’m thinking that I may be selling a few pairs of shoes on here, soon!! Link to comment Share on other sites More sharing options...
Tatasmum Posted April 16, 2018 Share Posted April 16, 2018 (edited) 41 minutes ago, Willow said: My first parcel has arrived and they sent the wrong size.... They’re still not answering the phone - has as anyone tried to do a return? I’m thinking that I may be selling a few pairs of shoes on here, soon!! They are closed Mondays but they weren't answering last week. I have returned an item from a previous order but I had spoken to them and the size I wanted was in stock. I have heard that the site no longer accepts PayPal payments which leads me to think they don't want to be deluged with PayPal claims. Edited April 16, 2018 by Tatasmum Link to comment Share on other sites More sharing options...
Danceemum Posted April 17, 2018 Share Posted April 17, 2018 Thank you, Tatasmum. I’ll try calling again today but I’m not holding out much hope! 1 Link to comment Share on other sites More sharing options...
Tatasmum Posted April 17, 2018 Share Posted April 17, 2018 1 hour ago, Willow said: Thank you, Tatasmum. I’ll try calling again today but I’m not holding out much hope! I've put in a PayPal claim so I'm not allowed to contact Sansha directly. I hope they will respond to your call. Link to comment Share on other sites More sharing options...
Paleblueleotard Posted April 17, 2018 Share Posted April 17, 2018 Just got a refund from them.. obviously they were deluged with orders and couldn't keep up with it all. 1 Link to comment Share on other sites More sharing options...
HollyLou Posted April 17, 2018 Share Posted April 17, 2018 I've had a refund too 1 Link to comment Share on other sites More sharing options...
Tatasmum Posted April 17, 2018 Share Posted April 17, 2018 (edited) They'll probably make me wait for my refund. They don't have to respond to PayPal until the 26th. Edited April 18, 2018 by Tatasmum Link to comment Share on other sites More sharing options...
dancertaxi Posted April 18, 2018 Author Share Posted April 18, 2018 Sorry I ve been on holiday My parcel arrived within 5 days. So sorry for all those that had trouble - if I d known they were likely to mess people about I wouldnt have shared . 2 Link to comment Share on other sites More sharing options...
Tatasmum Posted April 18, 2018 Share Posted April 18, 2018 8 minutes ago, dancertaxi said: Sorry I ve been on holiday My parcel arrived within 5 days. So sorry for all those that had trouble - if I d known they were likely to mess people about I wouldnt have shared . You weren't to know, I was half expecting them to mess up but the lure of the bargains was too strong 😂 1 Link to comment Share on other sites More sharing options...
Tatasmum Posted April 18, 2018 Share Posted April 18, 2018 (edited) I've been refunded. It wasn't the waiting that bothered me but the fact they wouldn't answer the phone!! Edited April 18, 2018 by Tatasmum 1 Link to comment Share on other sites More sharing options...
Jay Jay Posted April 27, 2018 Share Posted April 27, 2018 I finally got through to them today. They said they had an issues with WorlPay over the BH weekend. Anyhow I'v been refunded for one item and the other is coming. Still a bargain thanks! 2 Link to comment Share on other sites More sharing options...
dancingboy65 Posted May 2, 2018 Share Posted May 2, 2018 Have just been to the Hull Sansha shop to find a notice on the door that they ceased trading on 1st May. Probably explains the sale! 1 Link to comment Share on other sites More sharing options...
dancertaxi Posted May 2, 2018 Author Share Posted May 2, 2018 2 minutes ago, dancingboy65 said: Have just been to the Hull Sansha shop to find a notice on the door that they ceased trading on 1st May. Probably explains the sale! Hi. I spoke with them on Tuesday as wanted to order a leotard Hull is closed. London will be closing but they are not sure when 1 Link to comment Share on other sites More sharing options...
Nicola H Posted May 2, 2018 Share Posted May 2, 2018 6 hours ago, dancertaxi said: Hi. I spoke with them on Tuesday as wanted to order a leotard Hull is closed. London will be closing but they are not sure when I thought London had gone all ready unless it;s moved ... however my suspicion aobut the UK importer / master franchise appears to be correct Link to comment Share on other sites More sharing options...
dancertaxi Posted May 3, 2018 Author Share Posted May 3, 2018 7 hours ago, Nicola H said: I thought London had gone all ready unless it;s moved ... however my suspicion aobut the UK importer / master franchise appears to be correct Online warehouse part she referred to as London. No click and collect available and she was unable to say if they would still be operating by this Friday. Link to comment Share on other sites More sharing options...
Michelle_Richer Posted May 27, 2018 Share Posted May 27, 2018 I know this posting is not related to the difficulties with Sansha, however it is in keeping with the thread description, that why I waited until Sancha related post had finished. I just had to share what I think has been my most beautiful birthday present ever given to me. I was given to me by my dear sister Polly just a few month ago, I think its absolutely gorgeous and I will always treasure it. 3 Link to comment Share on other sites More sharing options...
shygirlsmum Posted May 27, 2018 Share Posted May 27, 2018 Dd was awarded £30 in sansha vouchers at our local festival and I was planning on buying tights for summer school, I’m guessing I missed the boat 😕 Link to comment Share on other sites More sharing options...
dancertaxi Posted May 28, 2018 Author Share Posted May 28, 2018 7 hours ago, shygirlsmum said: Dd was awarded £30 in sansha vouchers at our local festival and I was planning on buying tights for summer school, I’m guessing I missed the boat 😕 Unfortunately the London online appears to link to Paris store now. I m sure if you contact them they d honour it though? 1 Link to comment Share on other sites More sharing options...
Nicola H Posted May 28, 2018 Share Posted May 28, 2018 1 hour ago, dancertaxi said: Unfortunately the London online appears to link to Paris store now. I m sure if you contact them they d honour it though? was going to comment similarly, presumably becasue Paris has covered other european destinations i suppose it depends on who issued the vouchers in the first place the now defunct UK importer or sansha themselves Link to comment Share on other sites More sharing options...
shygirlsmum Posted May 28, 2018 Share Posted May 28, 2018 I emailed, this is the response. Link to comment Share on other sites More sharing options...
HollyLou Posted May 28, 2018 Share Posted May 28, 2018 I chanced another order from here a few weeks ago and stocked up on lots of tights plus a few pairs on pointe shoes for my dd. She's a tiny size 13 and we struggle to find a decent shoes to fit and i thought at £2 a pair it was worth the risk.Typically they are the most perfect fit for her feet and she's found them to be the most comfortable ones she's owned. 1 Link to comment Share on other sites More sharing options...
dancertaxi Posted May 28, 2018 Author Share Posted May 28, 2018 1 hour ago, shygirlsmum said: I emailed, this is the response. Oh thats good at least they re going to honour it. Link to comment Share on other sites More sharing options...
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