bloomsbury Posted November 28, 2014 Share Posted November 28, 2014 After quite a few booking day meltdowns and fiascos it appears this morning's booking also had problems - HOWEVER it was to do with something which caused the whole building to be evacuated. I was told this by booking office staff when picking tickets up just now - they were surprised I had been able to book them without trouble so early into the booking process this am. I thought I would post this in case others had problems and perhaps to reduce complaints which of course in the past have been more than justified. Seems this may not have been anything to do with the 'system'. ROH seemingly all fine and open as usual by the way . . . no idea what the drama was. Link to comment Share on other sites More sharing options...
alison Posted November 28, 2014 Share Posted November 28, 2014 Hopefully just something along the lines of the now-legendary "baked potato in the microwave" incident? 1 Link to comment Share on other sites More sharing options...
billboyd Posted November 28, 2014 Share Posted November 28, 2014 I began online booking at 10am. No problems with the site. Could not get a single Stalls Circle standing for Song of the Earth Bill or for Nunez & Osipova's Fille performances. Link to comment Share on other sites More sharing options...
Coated Posted November 28, 2014 Share Posted November 28, 2014 Same here for Song of Earth - I think it's not helping that the bench seats closest to the stage are not available for booking anymore. At least my opera booking went well. Link to comment Share on other sites More sharing options...
capybara Posted November 29, 2014 Share Posted November 29, 2014 The ROH website is offline all day Sunday (30th Nov). Someone at the Box Office mentioned that there was to be a radical re-vamp. Link to comment Share on other sites More sharing options...
AnneMarriott Posted November 29, 2014 Share Posted November 29, 2014 The ROH website is offline all day Sunday (30th Nov). Someone at the Box Office mentioned that there was to be a radical re-vamp. Oh dear! Link to comment Share on other sites More sharing options...
alison Posted November 29, 2014 Share Posted November 29, 2014 Oh dear, oh dear, oh dear. I thought they'd generally got it working reasonably well? 1 Link to comment Share on other sites More sharing options...
Bruce Wall Posted November 29, 2014 Share Posted November 29, 2014 if it's not broken why .... (not) break it? LOL 1 Link to comment Share on other sites More sharing options...
bangorballetboy Posted November 29, 2014 Share Posted November 29, 2014 The ROH website is offline all day Sunday (30th Nov). Someone at the Box Office mentioned that there was to be a radical re-vamp. Offline from 1500 to 2200 tomorrow and don't believe what people who aren't involved might tell you. Link to comment Share on other sites More sharing options...
billboyd Posted November 30, 2014 Share Posted November 30, 2014 Group Booking 8 January........? Link to comment Share on other sites More sharing options...
Wulff Posted November 30, 2014 Share Posted November 30, 2014 No problems with booking this time, but RBS in Rehearsal and Ashton Legacy insights were already sold out when booking opened. Link to comment Share on other sites More sharing options...
Mary Posted December 4, 2014 Share Posted December 4, 2014 (edited) Friends package booking today- we were emailed that we could not book online and would have to phone, so it was back to the bad old days of hanging on the phone for hours. There was no music while you wait either! The process has been so smooth recently, for me anyway, that this was disappointing- also harder to ask for what you want, and I only got a rough approximation of it in the end. Shame. I felt sorry for the- always excellent- ROH box office staff. Edited December 4, 2014 by Mary Link to comment Share on other sites More sharing options...
A frog Posted December 5, 2014 Share Posted December 5, 2014 Group Booking 8 January........? For ten or more tickets per performance, offers a discount on some seats and dates too. Link to comment Share on other sites More sharing options...
AnneMarriott Posted December 10, 2014 Share Posted December 10, 2014 Yesterday was Period 3 (Spring) booking for Basic Friends. Very quick and smooth. No problems at all , apart from the lack of Stalls Circle Standing, or anything cheap for that matter, for the Four Ts mixed bill. Not exactly a novel situation and I was delighted to get SCS for two casts of Fille! Link to comment Share on other sites More sharing options...
John Mallinson Posted December 10, 2014 Share Posted December 10, 2014 I was delighted to get SCS for two casts of Fille! Ah, so that's where they went! Link to comment Share on other sites More sharing options...
Beryl H Posted December 10, 2014 Share Posted December 10, 2014 I had no problems yesterday but that's usual for the amphitheatre, the system has crashed today though, Friend's Opera booking, can't get into the site at the moment. Link to comment Share on other sites More sharing options...
John Mallinson Posted December 10, 2014 Share Posted December 10, 2014 http://t.co/tnij7ft5sj ! Link to comment Share on other sites More sharing options...
capybara Posted December 10, 2014 Share Posted December 10, 2014 So the predictions of doom from the Box Office staff in November have unfortunately proved to be spot on. What a terrible shame for all the Friends seeking to book opera tickets today. Link to comment Share on other sites More sharing options...
capybara Posted December 10, 2014 Share Posted December 10, 2014 Just received via e-mail to all Friends of Covent Garden We apologise profusely for the failure of the website this morning. We recently installed necessary upgrades to the booking system, but despite extensive testing, today’s online booking exposed flaws in this upgrade which has affected the whole website. We have been working hard to rectify the problem. We have now made some changes to the website booking system and you can now book tickets. Thank you again for your continued support, patience and understanding. Alex BeardChief Executive Link to comment Share on other sites More sharing options...
Bruce Wall Posted December 10, 2014 Share Posted December 10, 2014 This is especially shocking when one considers that it is not the first time it has happened. 'Once bitten' ... and all that. Link to comment Share on other sites More sharing options...
occasionalballetgoer Posted December 10, 2014 Share Posted December 10, 2014 I had one batch of tickets in my basket early on and (fortunately) decided to complete the purchase of those as the site was behaving strangely. Then went back to book for another production. Found my basket still had two items in it.... two separate donations of £3.00! Cleared it and then tried to make my new booking and for every pair of seats I selected was told they were not available. Managed to keep going and finally looked in my basket again and found that it contained all four of the sets that "weren't available" - cleared the spares and tried to complete the purchase, by which time system was shut down. Contrary to what Alex beard says above I certainly didn't get any message that the site was up again but luckily I did try again later on and amazingly I could select and buy the seats I had lost the first time round! It's annoying that all the priority allocation of Insight tickets has gone by the time the lower levels of friends get a chance! Link to comment Share on other sites More sharing options...
alison Posted December 10, 2014 Share Posted December 10, 2014 So the predictions of doom from the Box Office staff in November have unfortunately proved to be spot on. What a terrible shame for all the Friends seeking to book opera tickets today. So why did it only happen today? Is there much greater demand for opera than for ballet? Link to comment Share on other sites More sharing options...
AnneMarriott Posted December 10, 2014 Share Posted December 10, 2014 Ah, so that's where they went! Yes, sorry John - but it's the first time I've got any SCS for ages! Link to comment Share on other sites More sharing options...
Bruce Wall Posted December 10, 2014 Share Posted December 10, 2014 Yes, sorry John - but it's the first time I've got any SCS for ages! Well, done you, Anne. All - of course - being equal in Love and War ... Link to comment Share on other sites More sharing options...
J_New Posted December 10, 2014 Share Posted December 10, 2014 It's annoying that all the priority allocation of Insight tickets has gone by the time the lower levels of friends get a chance! Yes, I haven't managed to get one for ages. 1 Link to comment Share on other sites More sharing options...
Mary Posted December 10, 2014 Share Posted December 10, 2014 So why did it only happen today? Is there much greater demand for opera than for ballet? It didn't only happen today- it didn't work for Friends packages last week. I wonder whether booking packages is now more popular as you can make up your own and only need 2 productions, so most ballet fans will want them...hence more demand, and it is more complex with many different options, so the system is suffering under the strain... Link to comment Share on other sites More sharing options...
alison Posted January 27, 2015 Share Posted January 27, 2015 What on EARTH is a Error 503 backend read error?! Link to comment Share on other sites More sharing options...
zxDaveM Posted January 27, 2015 Share Posted January 27, 2015 I'm getting that too - guess its too busy. All the tickets I've tried to book, must have already been in someone else's basket (10.00.10am), as not managed any... Link to comment Share on other sites More sharing options...
J_New Posted January 27, 2015 Share Posted January 27, 2015 Nor me, Dave - I thought I had two in my basket but couldn't checkout and now they're gone. Then I just got the never-ending turning circle, the error message .... Link to comment Share on other sites More sharing options...
Bruce Wall Posted January 27, 2015 Share Posted January 27, 2015 (edited) HORROR STORY .... Tell me, did anyone get ANY Tickets .... I gave up of frustration after a bit - with only four tickets in my basket ... and they wouldn't even let me check out .... I printed off a copy of my basket ... Think I'm going to insist that they honour it ... Edited January 27, 2015 by Bruce Wall Link to comment Share on other sites More sharing options...
zxDaveM Posted January 27, 2015 Share Posted January 27, 2015 a new message - for the techies... :-) Server Error in '/' Application.-------------------------------------------------------------------------------- The request failed with HTTP status 503: Service Unavailable: Back-end server is at capacity.Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Net.WebException: The request failed with HTTP status 503: Service Unavailable: Back-end server is at capacity. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [WebException: The request failed with HTTP status 503: Service Unavailable: Back-end server is at capacity.] System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +733994 System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters Link to comment Share on other sites More sharing options...
J_New Posted January 27, 2015 Share Posted January 27, 2015 I can't sign in (again!) - apparently I'm unknown. I've given up ... Link to comment Share on other sites More sharing options...
Bruce Wall Posted January 27, 2015 Share Posted January 27, 2015 (edited) Well, isn't that charming ... I got something even more decorative ... with just that little bit added for extra delight ... Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Net.WebException: The request failed with HTTP status 503: Service Unavailable: Back-end server is at capacity.Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [WebException: The request failed with HTTP status 503: Service Unavailable: Back-end server is at capacity.]System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +733994System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +345RoyalOperaHouse.Tessitura.Services.Tessitura.Invoke(String methodName, Object[] parameters) +105RoyalOperaHouse.Tessitura.Services.Tessitura.GetPerformanceDetailEx(Int32 iPerf_no, Int16 iModeOfSale, String sContentType) +165RoyalOperaHouse.Tessitura.Catalog.TessituraCatalogService.GetPerformanceInternal(Int32 performanceId, Int32 modeOfSale, Int32 sourceNumber) +755RoyalOperaHouse.Data.CacheExtensions.Execute(ICache cache, String key, Func`1 builder, TimeSpan length) +151RoyalOperaHouse.Data.CacheExtensions.Execute(ICache cache, String keyBase, Func`4 builder, T1 arg1, T2 arg2, T3 arg3, TimeSpan length) +430RoyalOperaHouse.Tessitura.Catalog.TessituraCatalogService.GetPerformance(Int32 performanceId, Nullable`1 modeOfSale, Nullable`1 sourceNumber) +291RoyalOperaHouse.Tessitura.Catalog.TessituraCatalogService.GetPerformance(Int32 performanceId) +251RoyalOperaHouse.Site.Controllers.CatalogController.Reserve(Int32 id, Nullable`1 packageId, Nullable`1 groupNo) +50lambda_method(Closure , ControllerBase , Object[] ) +198System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +248System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +39System.Web.Mvc.Async.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33() +120System.Web.Mvc.Async.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() +452System.Web.Mvc.Async.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() +452System.Web.Mvc.Async.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() +452System.Web.Mvc.Async.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult) +15System.Web.Mvc.Async.<>c__DisplayClass2a.<BeginInvokeAction>b__20() +31System.Web.Mvc.Async.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult) +230System.Web.Mvc.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult) +28System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +53System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15System.Web.Mvc.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult) +42System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +606System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +288 Edited January 27, 2015 by Bruce Wall Link to comment Share on other sites More sharing options...
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